Spark Sport: Rugby World Cup 2019

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Networkn
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#2328300 2-Oct-2019 09:35

hio77:

Because if you start going into details of why 50 rather than 60 etc we get into this conversation.

It just confuses consumers.

You being around geekzone for as long as you have would know I make a point of not being disingenuous..

If Spark had said right up front there was 50FPS and not 60FPS then there would have been no confusion. Most end users don't care about that stuff, they just want an uninterrupted high quality picture that is buttery smooth, same as they have had in the past. You will always have a very small percentage of end users (GZ people and the like) who may want more information.

One well worded press release would have satisfied 99.9% of people.

tdgeek

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#2328301 2-Oct-2019 09:40

You said most users dont care then you say it would have satisfied 99.9% of people?

networkn

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#2328302 2-Oct-2019 09:42

tdgeek:

You said most users dont care then you say it would have satisfied 99.9% of people?

No.

tdgeek

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#2328303 2-Oct-2019 09:42

networkn:

they just want an uninterrupted high quality picture that is buttery smooth, same as they have had in the past.

I have that, as I use supported devices

tdgeek

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#2328304 2-Oct-2019 09:43

networkn:

tdgeek:

You said most users dont care then you say it would have satisfied 99.9% of people?

No.

Most end users don't care about that stuff, they just want an uninterrupted high quality picture that is buttery smooth, same as they have had in the past. You will always have a very small percentage of end users (GZ people and the like) who may want more information.

One well worded press release would have satisfied 99.9% of people.

networkn

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#2328305 2-Oct-2019 09:48

tdgeek:

networkn:

tdgeek:

You said most users dont care then you say it would have satisfied 99.9% of people?

No.

Most end users don't care about that stuff, they just want an uninterrupted high quality picture that is buttery smooth, same as they have had in the past. You will always have a very small percentage of end users (GZ people and the like) who may want more information.

One well worded press release would have satisfied 99.9% of people.

I don't feel anyone else would have trouble reading what I wrote, nor understanding what I meant.

tdgeek

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#2328309 2-Oct-2019 09:57

Better to inform 99.9% of a few people in a national press release, that just confuses the majority of users, as Troy has already stated.Great idea. Last word and all that

Just argumentative as usual

/toys

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tdgeek

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#2328314 2-Oct-2019 10:07

Despite your continual bagging when you don't get your own way or something doesnt suit you, or heaven forbid, someone has the gaul to disagree with you, they still respond to your posts out of courtesy. There seems to be little point in that. Very disingenuous? Wow. Glass half empty is an understament

Jase2985

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#2328539 2-Oct-2019 15:48

networkn:

Most end users don't care about that stuff, they just want an uninterrupted high quality picture that is buttery smooth,

One well worded press release would have satisfied 99.9% of people.

but if most dont care (we will take most to represent 51% to 99.9% of people) then how do you get 99.9% being satisfied from the press release when most dont care?

or are you meaning 99.9% of people who read the press release?

or 99.9% of people on geekzone?

50 or 60FPS makes Zero difference, 25/30 or 50/60 makes all the difference.

tdgeek

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#2328544 2-Oct-2019 15:53

Jase2985:

networkn:

Most end users don't care about that stuff, they just want an uninterrupted high quality picture that is buttery smooth,

One well worded press release would have satisfied 99.9% of people.

but if most dont care (we will take most to represent 51% to 99.9% of people) then how do you get 99.9% being satisfied from the press release when most dont care?

or are you meaning 99.9% of people who read the press release?

or 99.9% of people on geekzone?

50 or 60FPS makes Zero difference, 25/30 or 50/60 makes all the difference.

Thats the point Troy made. Its about high and lower frame per second. Who cares if its 50 or 60, that muddies the waters, when we get dragged itnto that when that is not the issue. sbiddle has mentioned a few times, TV is 50Hz here. So its 50 frames. 60 was the buzzword, from NOG to now, but thats from the source as was stated. To our devices it's 50.

networkn

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#2328558 2-Oct-2019 16:11

tdgeek:

Despite your continual bagging when you don't get your own way or something doesnt suit you, or heaven forbid, someone has the gaul to disagree with you, they still respond to your posts out of courtesy. There seems to be little point in that. Very disingenuous? Wow. Glass half empty is an understament

Perhaps if my posts upset you so much, you can simply ignore them? I'd greatly prefer it. Pretty sure everyone else wouldn't feel they missed out on our interactions either.

Jase2985

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#2328565 2-Oct-2019 16:24

networkn:

Perhaps if my posts upset you so much, you can simply ignore them? I'd greatly prefer it. Pretty sure everyone else wouldn't feel they missed out on anything either.

oh the irony

tdgeek

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#2328570 2-Oct-2019 16:29

networkn:

tdgeek:

Despite your continual bagging when you don't get your own way or something doesnt suit you, or heaven forbid, someone has the gaul to disagree with you, they still respond to your posts out of courtesy. There seems to be little point in that. Very disingenuous? Wow. Glass half empty is an understament

Perhaps if my posts upset you so much, you can simply ignore them? I'd greatly prefer it. Pretty sure everyone else wouldn't feel they missed out on anything either.

Who said your posts upset me so much? But nice try. Your little digs continue to amuse.

I will be ignoring them, sport, already decided that today in fact. As you suggest, perhaps you are correct, everyone here on Geekzone won't feel they are missing out on what I have to say. Nicely put.

freitasm

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#2328616 2-Oct-2019 18:23

Just received:

Spark Sport has this week brought in some additional customer care measures to help some customers who are still experiencing issues watching Rugby World Cup matches that haven’t been resolved through standard troubleshooting processes.

Most Spark Sport customers are streaming the Rugby World Cup successfully. The Spark Sport platform technical delivery has worked well for 17 of the 18 RWC matches to date (the exception being the well-publicised issues during the New Zealand vs South Africa match).

Since the tournament began, we’ve helped thousands of New Zealanders with their home technology setup so they can get the best viewing experience available from the comfort of their own home. The best solution for each customer depends on a wide range of factors including their broadband connection, their in-home connectivity (WiFi proximity and location, etc), and the devices they are using to stream matches.

From an expected peak over the first weekend of the RWC, we’ve seen a significant decline in the number of people needing assistance from our care team. The volume of care interactions last weekend was 80% lower than the previous weekend, even though Spark Sport viewership was similarly high on both weekends. We’ve managed to help most of those customers who experienced challenges with their set up during the early stages of the tournament through our standard troubleshooting process when they first contact us (phone call or live online chat).

However, there remains a small percentage of customers who for a range of reasons, it has been challenging to find a resolution to their issues via our standard troubleshooting processes. Based on what we understand about these customers’ situations, they should be able to have a good experience watching Spark Sport from their home but are still having issues.

We know these customers have had a frustrating experience and we’re sorry for that. We want to do all we can do help these customers, so in addition to continually evolving and improving our troubleshooting processes, we’ve decided this week to bring in some additional customer care measures.

First, we’ve identified some customers for whom we think an alternate device is likely to provide a better streaming experience. Spark Sport will offer to courier a Freeview SmartVU streaming device at Spark’s cost to customers where we believe that this could solve their issue. We will determine which customers will benefit from this on a case by case basis through a diagnostic set of questions.

Second, we have begun making home visits to a smaller number of customers free of charge, so that the Spark Sport care team can perform more advanced diagnostics and tests, again on a case by case basis. This is an important step to help resolve complex in-home customer challenges and it is also helping to identify patterns of problems that we can then use to help more customers with similar challenges. Initial home visits have been successful in resolving most customer issues – and for those customers where it has not, we are offering refunds.

networkn

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#2328619 2-Oct-2019 18:32

Those are impressive measures to take to ensure a good customer experience.

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