Netflix does not support Static IPs

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nickbrooker

56 posts

Master Geek
+1 received by user: 10

#272237 15-Jun-2020 22:05

About a month ago we lost a bunch of stuff from netflix and only had originals.

Had a chat with their support and they said:

"Hi! Thanks for your time and patience, It seems that using Static IP address affects your content as we can't find your location system on dedicated netflix originals and licensed tv shows and movies, If you want to watch available content on your region you may switch to Dynamic IP address or watch using a different connection aside from your wifi."

"I really wanted to further assist but if you are using Static IP address netflix system will detect it and will only provide netflix originals and licensed tv shows and movies. Before netflix not allows members to use Static Ip address but now we do let customer use it but we will only provide dedicated tv shows and movies for that, as what you are experiencing."

We have a Static IP from Spark. whois says we're in New Zealand

inetnum: 210.54.0.0 - 210.54.127.255
netname: SPARKNZ
descr: SPARK NEW ZEALAND TRADING LIMITED
country: NZ
org: ORG-SNZT1-AP
admin-c: IA174-AP
tech-c: IA174-AP
mnt-by: APNIC-HM
mnt-lower: MAINT-NZ-SPARK
mnt-routes: MAINT-NZ-SPARK
mnt-irt: IRT-SPARK-NZ
status: ALLOCATED PORTABLE
remarks: --------------------------------------------------------
remarks: To report network abuse, please contact mnt-irt
remarks: For troubleshooting, please contact tech-c and admin-c
remarks: Report invalid contact via www.apnic.net/invalidcontact
remarks: --------------------------------------------------------
last-modified: 2017-08-29T23:01:04Z
source: APNIC

What a cockup.

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yitz

2240 posts

Uber Geek
+1 received by user: 594

#2505629 16-Jun-2020 10:13

nickbrooker:

Interesting, our IP is in the range 210.54.88.x. We've had it for years. So does Spark need to update ptr/whois so that range looks "normal"?

If you're wliling to make a change on your end there is the option to change static IPs on their form www.spark.co.nz/staticip . Or do you require a custom PTR record and perhaps that is the range they put you on for those requests?

There was also that trick where you set your PPP username as NoStatic (any password) and you are temporarily assigned a dynamic IP, which could be worth a try to ascertain whether there really is a geolocation blacklist or "static IP" policy.

Talkiet

4819 posts

Uber Geek
+1 received by user: 3935

Trusted

#2506324 17-Jun-2020 10:29

This is not a widespread issue (IF it is an issue at all). Netflix doesn't care if your IP is dynamic, static or CGNAT.

What MAY be happening is that there are IP ranges that for some reason Netflix doesn't think are in NZ... It happens from time to time but it's rare. Dynamic/Static have nothing to do with it. If you can use Netflix and see the programs most others can see then it's all good.

This has nothing to do with static IP.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.