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eracode

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#240095 20-Aug-2018 15:31
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A friend’s VW Polo is three years and 11 months from new. She bought it new i.e. is the only owner.

The little electro-mechanical solenoidy-thing that releases the fuel fill cover is faulty - it doesn’t release the cover when you unlock the car - so you can’t get the cover open. It seems this part needs to be replaced.

The car is outside the manufacturer’s warranty period but I’m wondering whether this covered by CGA. I would have thought a part like that should last longer than four years. Reading up on CGA online, it appears cars are covered just like any other goods.

Would welcome comments or advice.

Thanks.





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eracode

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  #2077866 23-Aug-2018 11:59
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Outcome: Yesterday I phoned the Service Manager at the dealership where the car was purchased. After a brief explanation, he said ‘bring it in and we’ll take a look at it’.

Took the car in today and and he asked me to wait while they looked at the car. This gave me a chance to look longingly at some of the new cars in their showroom.

He came back 40 mins later and said they had installed a new part and no charge.

In all of this CGA was never mentioned and not even any talk of in/out of warranty period, except briefly by me on the phone at the outset.

There may be some who commented above who could be tempted to say ‘toldya so’ - and they’d be quite right.

I am pleased and a little impressed with the outcome but in hindsight maybe I shouldn’t be.




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