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coffeenow

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#268286 10-Mar-2020 11:50
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PayMyPark phone app and website appear to have been down for the last couple of days (Mon 9/03/20, Tue 10/03/20)

 

I assume this affects council parking in Wellington, Hutt City, New Plymouth, Hamilton, Tauranga, Dunedin, Timaru etc.

 

Wellington City Council (9.20am Tue 10/03/20):  

 

https://wellington.govt.nz/services/parking-and-roads/parking/central-city-street-parking/paymypark-smartphone-app

 

"Parking payments temporarily unavailable - Our parking system is currently (Tuesday 10 March) experiencing technical issues. The PayMyPark app is down, and online infringement payments and online resident permit applications are not available. We are working on a fix but in the meantime please use the parking meters to pay for parking. We apologise for the inconvenience."

 

Tauranga City Council (Mon 9/03/20):

 

https://www.tauranga.govt.nz/council/council-news-and-updates/latest-news/artmid/456/articleid/5355

 

PayMyPark app is currently down. Our parking enforcement team is aware of the issue, and our supplier is currently working to fix the problem. Txt-to-park, cash and card options at the machine are still working.

 

The PayMyPark phone app isn't working:

 

Android: "Data download failed - Failed to download payment provider: 404 Not Fund. Please check your internet connection and restart PayMyPark"

 

And finally, the website is down:

 

http://paymypark.com/

 

"You do not have permission to view this directory or page"

 

Anyone know what's going on? All the best to the devs working on it!

 

 


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freitasm
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  #2436491 11-Mar-2020 18:56
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According to the company that provides the service they were victims of a ransomware attack. As posted by Wellington City Council today:

 

 

The following is a statement from ADRiley, the supplier of the service:

 

On Saturday 7 March, Arthur D Riley & Co Limited. was the victim of a ransomware attack. This has seen the temporary closure of the PayMyPark application.

 

The security of our systems and the protection of personal data is of the utmost importance to us.

 

We responded to this incident as soon as we were notified and commissioned a thorough investigation which is being undertaken by the PwC Cyber Response Team.

 

As a result of this ongoing investigation, we believe we have identified how this attack occurred and have taken steps to get PayMyPark back online.

 

We want to assure all our customers and users that we have not identified any breach of private or personal information or data as a result of this ransomware attack.

 

We can also confirm that PayMyPark does not hold any credit card or other personal financial information.

 

We have been working on testing the integrity and security of our systems in conjunction with our Cyber Response advisors.

 

We understand that incidents like this are serious and are concerning for our customers and users. We would like to sincerely apologise for any inconvenience.

 





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