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Bee

Bee

741 posts

Ultimate Geek
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#312432 16-Apr-2024 09:46
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We are on Fibre connection with Mercury if thats relevant at all...

 

For the 3rd or 4th time in a month overnight we lost the internet connection and wake up to a red light on the router.

 

Turned off the router for about 30 seconds, wait for it all to initialise again and still no internet connection.

 

In the past, unplugging the ONT does the trick and everything comes back online... (but apparently not reccommended??)

 

The ONT is on the floor behind the TV, so awkward to get to, so my question is - Is there anything else I can try this time to get internet back on?





Doing your best is much more important than being the best.


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BMarquis
466 posts

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Chorus
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  #3227625 8-May-2024 09:32
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Reviving this from the dead. Sorry, not sorry.
@Bee and I managed to troubleshoot it live this morning, while it was broken.

Looks like another victim of the Asus "Enable VPN + DHCP Connection" setting.Seems this mess can also impact Mercury customers.


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