I was provided a rental car by my insurance company after my own car broke down more than 100km from home.

The insurance company arranged for me to collect a rental car from a place in Wanaka.

The car was a Subaru wagon which was in OK condition, it had some prior damage to the front spoiler but other than that appeared fine.

I had the vehicle for three days and returned it today.

When I collected the car there was no inspection done nor anything done when I returned it despite me parking it 3 metres from the office.

Four hours after I dropped it off I got a txt from the rental agent telling me the car had a cracked windscreen on the drivers side and they were getting quotes for me to pay for it. Glass cover is not covered by the insurance apparently.

I am certain the vehicle had no crack in the windscreen when I took it back, especially on the drivers side as I would have noticed it.

I replied that the vehicle was not damaged when I returned it and have left it at that for now, apparently they are going to contact me in the morning.

Thoughts?