Air nz cancelled our domestic flights and gave credit instead of refund.

Forums › Travel (planes, train, cruise) › Air nz cancelled our domestic flights and gave credit instead of refund.

surfisup1000

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#270419 8-May-2020 15:36

Air NZ just cancelled our domestic flight booking (which are allowed under level 2) and gave us a credit instead of a refund.

The credit is of no use to us really, and we want a refund.

The email says not to call them unless it is an emergency. This is not an emergency so I guess we cannot call them.

Anyone had any luck in getting a refund instead of credit?

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#2479302 8-May-2020 15:45

I think there's a fair bit of discussion about this here:

https://www.geekzone.co.nz/forums.asp?forumId=179&topicId=269694

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#2479319 8-May-2020 15:47

Jetstar cancelled one of my flights Auckland to Wellington just before Level4 lock down and I just let me keep the $$$

They need it more than me I think

surfisup1000

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#2479322 8-May-2020 15:50

sidefx:

I think there's a fair bit of discussion about this here:

https://www.geekzone.co.nz/forums.asp?forumId=179&topicId=269694

Thanks, I checked that but I think my case is different. That thread deals with lockdown rules where flights had to be cancelled.

However, at level 2 (the time of our future booking) there is no covid-19 related reason as to why these flights should be cancelled. People are allowed to travel domestically.

Unless, there is some other reason as to why Air NZ cannot operate these flights?

djtOtago

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#2479329 8-May-2020 15:55

They just canceled all my flights booked for June. I now have to re book them and in most cases, they are going to cost at least 3 times as much.
I understand some flights are no longer running, but they could have at given me the option to transfer to a flight that was still running, rather than just cancel every thing.
These flight still have to be made, it is now just going to take more of my time to re book, at a much larger cost.

Jase2985

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#2479373 8-May-2020 16:01

and pre covid when they cancelled a flight what would happen? you would be given credit and its likely in the terms of carriage and in the T&C's.

so im not sure what you issue is?

djtOtago

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#2479374 8-May-2020 16:04

And it gets better. On one of the days the only flight I can get from Dunedin to Auckland
Leave dunedin 8:15am arrive Auckland 6:25pm. (7h stop in chistchurch).

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RunningMan

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#2479376 8-May-2020 16:07

surfisup1000:

Air NZ just cancelled our domestic flight booking (which are allowed under level 2) and gave us a credit instead of a refund.

We're still in level 3 and no date has been announced for level 2 yet, so domestic travel isn't allowed yet. They presumably have to treat all bookings as being in level 3 until the government changes the level.

surfisup1000

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#2479379 8-May-2020 16:08

Jase2985:

and pre covid when they cancelled a flight what would happen? you would be given credit and its likely in the terms of carriage and in the T&C's.

so im not sure what you issue is?

You are just guessing.

freitasm

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#2479380 8-May-2020 16:08

First, moved to correct sub-forum.

surfisup1000:

However, at level 2 (the time of our future booking) there is no covid-19 related reason as to why these flights should be cancelled. People are allowed to travel domestically.

Unless, there is some other reason as to why Air NZ cannot operate these flights?

Air NZ is completely changing the flight schedules. I think they will cancel flights, give a credit and you book again when the final schedule is available.

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surfisup1000

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#2479381 8-May-2020 16:09

freitasm:

First, moved to correct sub-forum.

surfisup1000:

However, at level 2 (the time of our future booking) there is no covid-19 related reason as to why these flights should be cancelled. People are allowed to travel domestically.

Unless, there is some other reason as to why Air NZ cannot operate these flights?

Air NZ is completely changing the flight schedules. I think they will cancel flights, give a credit and you book again when the final schedule is available.

Thanks for moving it... sorry bout that.

Realistically I am not going to be able to use the credits. The reduced availability, flights tripling in cost, and huge demand will see to that.

Jase2985

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#2479384 8-May-2020 16:10

surfisup1000:

Jase2985:

and pre covid when they cancelled a flight what would happen? you would be given credit and its likely in the terms of carriage and in the T&C's.

so im not sure what you issue is?

You are just guessing.

oh explain then.

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SirHumphreyAppleby

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#2479385 8-May-2020 16:10

Have they cancelled your booking or have they cancelled the fight?

If they have arbitrarily cancelled some bookings for social distancing reasons, Air NZ would be giving preference to some customers and therefore in the interest of fairness, all customers should be asked if they are willing to swap to another flight and provided the rescheduled service at no additional cost. If it is for social distancing, the frustrated contract provisions discussed here may still apply, but IMO the whole thing is a try on.

surfisup1000

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#2479407 8-May-2020 16:25

SirHumphreyAppleby:

Have they cancelled your booking or have they cancelled the fight?

If they have arbitrarily cancelled some bookings for social distancing reasons, Air NZ would be giving preference to some customers and therefore in the interest of fairness, all customers should be asked if they are willing to swap to another flight and provided the rescheduled service at no additional cost. If it is for social distancing, the frustrated contract provisions discussed here may still apply, but IMO the whole thing is a try on.

Flights are cancelled.

I'd be happy with changing to new flights.

Or a 50% refund.

There is a good chance the credits are useless.

surfisup1000

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#2479409 8-May-2020 16:28

Jase2985:

oh explain then.

I may have been given a refund prior to covid-19.

BlinkyBill

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#2479433 8-May-2020 17:09

surfisup1000:

Jase2985:

oh explain then.

I may have been given a refund prior to covid-19.

you agreed to the ‘no refund’ clause when you accepted the terms and conditions, presumably you booked a fare type which is not eligible for a refund. The standard t’s and c’s for AirNZ have been in the event of a cancellation: re-booking on the next reasonably available flight, or a credit for future use in the event you don’t want the rebooking.

I wonder why you didn’t pay for a refundable fare, or you aren’t willing to claim on travel so as not to be inconvenienced?

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