Actrix acquired by Voyager

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freitasm

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#205463 14-Nov-2016 13:05

I saw this around: "Voyager Internet (Winner of the 2014 Deloitte Fast 50 as NZ’s fastest growing company) has announced that it is purchasing Wellington based Actrix, which was, in 1989, the first company to sell commercial Internet access in New Zealand."

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#1670691 14-Nov-2016 13:13

Hmm, just found it on scoop. I know there were things set up for this a while ago but it had/hit some issues, might have to go talk so some people..

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#1670767 14-Nov-2016 14:02

I am hoping Voyager don't turn into another Orcon. Orcon were once good, but with acquisitions and a lack of true leadership, it ended up once of the worst.

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#1670826 14-Nov-2016 15:19

Here is the email I received on the 11th as I am still an Actrix customer.

Dear Customer

There are some exciting changes happening at Actrix that we are keen to tell you about, but don’t worry this will not affect your service.

We are delighted to announce that Actrix, and another successful internet service provider – Voyager Internet, are merging to offer even greater range of services to the collective customer base.
There are a couple of important considerations in this decision

All Actrix staff are retained and will carry on delivering the same level of customer service that you enjoy today. All Actrix staff have been employed by the merged business.
Actrix remains as a New Zealand owned business, unlike most of the larger players who are now controlled by overseas interests.

A little about Voyager Internet.

Voyager is led by internet entrepreneur Seeby Woodhouse, who built a reputation through starting his own very successful ISP some years ago. In 2014, Voyager secured the Deloitte Fast 50 Supreme Award for being the fastest growing business in NZ across all industries.

Voyager has been providing internet, phone, hosting and domain services for many years to thousands of happy customers. The Voyager customers include the commercial, SME business, wholesale, dealer and residential markets. Like Actrix, Voyagers reputation has been built upon providing a quality home grown, personalised service and it’s this common philosophy around customer excellence that brought Actrix and Voyager together.

It will take some time for us to streamline and integrate the networks and systems of the two companies. Voyager, along with Actrix has a clear strategy for having systems and processes that will improve our engagement and service we deliver to our customers. We know we can do this better than the big players in the market and we already have some developments planned.

This is a fantastic development for Actrix and our customers. Again, nothing will change, we will continue with the same great customer services team who will continue to provide personal support to you, and the Wellington office and premises remain our base.

If you would like to know a little more about the merger feel free to contact Howard Lewis or Alf Wallis (G.M. Voyager) by replying to this email or phone myself on ... at any time

Warm Regards,

signature

Howard Lewis

nolanz

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#1670918 14-Nov-2016 18:49

Please don't frighten me by suggesting this could end up like Orcon.

I too am happily with Actrix.

I used to be with Hypernet who were taken over by Orcon. After about five years, they reneged on their deal by saying what amounted to "Tough Sh$t we should not have made that promise when we did a year ago" , I moved to Actric who have bent over backwards to help me get the best service I can. I am really happy with them, but if there is any suggestion that they will start to behave like Orcon, I will once again pack up and move on.

Lias

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#1671211 15-Nov-2016 11:15

nolanz:

Please don't frighten me by suggesting this could end up like Orcon.

I too am happily with Actrix.

I used to be with Hypernet who were taken over by Orcon. After about five years, they reneged on their deal by saying what amounted to "Tough Sh$t we should not have made that promise when we did a year ago" , I moved to Actric who have bent over backwards to help me get the best service I can. I am really happy with them, but if there is any suggestion that they will start to behave like Orcon, I will once again pack up and move on.

Seeby sold Orcon nearly a decade ago, so don't judge him/Voyager based on the absolute turd that Orcon has become in recent years.

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nolanz

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#1671214 15-Nov-2016 11:33

I was not suggesting that there was anything wrong with Seeby.

I was simply pointing out my revulsion of Orcon and what they became.

Even they used to be worthy of recommendation in the early days, so going by what you say, in the days of Seeby.

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networkn

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#1671219 15-Nov-2016 11:40

Lias:

nolanz:

Please don't frighten me by suggesting this could end up like Orcon.

I too am happily with Actrix.

I used to be with Hypernet who were taken over by Orcon. After about five years, they reneged on their deal by saying what amounted to "Tough Sh$t we should not have made that promise when we did a year ago" , I moved to Actric who have bent over backwards to help me get the best service I can. I am really happy with them, but if there is any suggestion that they will start to behave like Orcon, I will once again pack up and move on.

Seeby sold Orcon nearly a decade ago, so don't judge him/Voyager based on the absolute turd that Orcon has become in recent years.

I do worry that Seeby is lining Voyager up for a sale to a larger entity. I have no evidence other than gut feeling about that, and quite happy to be wrong. I do think Voyager need to get extended support hours and a better dealer support mechanism, but requests for things like that have been met with ... Disappointing responses :)