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pctek

807 posts

Ultimate Geek
+1 received by user: 157
Inactive user


#236243 25-May-2018 08:09
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So, last time it took an age to get a response from anyone.

 

 

 

Now, I signed up....the comments here as had restored my faith.

 

However, this is meant to happen end of June...but during the signup process I noticed an issue with payment.

 

 

 

Ok, I replied to the provisioning email, and also cced accounts, querying it.

 

 

 

Any response from anyone at all?

Hell no.

 

 

 

Come on guys, I have worked on these helpdesks, I never let emails sit for longer than half a day....

 

It's worrying me again...must I have to ring every time there is an issue?

 

 


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VygrNetworkMonkey
181 posts

Master Geek
+1 received by user: 193

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Voyager
Lifetime subscriber

  #2023824 28-May-2018 10:40
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pctek:

 

Yes.

 

But I can't even get it cancelled now.

 

Despite an email saying they will.

 

The modem arrived today, I sent it back with the courier.

 

Tried ringing, on hold for a bit and then "We are sorry we can't  answer yet, goodbye"

 

Numerous times.

 

 

Hi @pctek

 

The router was send out on the Friday the 25th May, 16:01, while your cancellation was received on the Saturday the 26th May, 17:26.
I'm sure you appreciate that we are not able to recall a package sent on a late Friday, then cancelled on the weekend. 

 

We will arrange to have the router retuned to us at no cost to you via a return courier bag as part of the cancellation process.

 

We had a look at your call logs to ensure the system is working correctly, and it appears you chose the breakout option (ie: leave a message), after waiting 90 secs ... 3 times, rather than hold for a person to assist.
If you give the team a chance to help you, I'm sure they'll be able to resolve your call.

 

I also believe the Operations Manager has given you his direct contact details should you have any problems - he said he has yet to hear from you. Feel free to contact him directly if you are having issues.





Voyager Internet - Network Monkey

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