Visa Paywave & Countdown, BP, ASB

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Forums › Finance and wealth management › Visa Paywave & Countdown, BP, ASB

surfisup1000

5288 posts

Uber Geek

#115187 17-Mar-2013 14:29

I used visa paywave to pay for my groceries the other day -- waved the card over the terminal , it beeped, all good.

But, the checkout operator said it didn't go through rescanned and made me use paywave again, another beep.

But, I told her I thought I'd paid twice so she got her manager who sided with the operator and told me to return with my receipt and credit card statement.......I would have thought they'd have given me the benefit of the doubt for a $10.00 transaction. They spent 15 minutes trying to figure out what happened too.

So, today, I see I've been billed twice.

Anyway, the point is, that some staff have not been trained on how to use paywave at supermarkets, so , might not be the best idea to use it.

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surfisup1000

5288 posts

Uber Geek

#783295 18-Mar-2013 10:00

michaelmurfy: Seems very weird, never had any problems with Paywave and never been double-charged. The store I work in has Paywave terminals + it just does the standard "Accepted" or "Declined" as if they inserted the card, on the eftpos printout shows "CONTACTLESS" so don't understand how they could have mucked this one up.

The exact order of events...

-Operator scans goods

-wave card in front of terminal --- beep.

-operator says the card crashed her terminal as it went blank-- she doesn't print a receipt

-operator rescans goods.

- I use Paywave again, this time i'm watching closely, 'accepted' flashes very quickly on the terminal.

-operator says her terminal crashed again

-manager called and says this is how it works and wasn't sure if both payments were processed - tells me to return if double charged. This time, they print the receipt though.

The terminal wasn't crashing- Because her screens went blank at the near-exact time i used my card she thought it crashed. The transaction was so fast it did seem instant.

ASBBank

37 posts

Geek

Trusted

ASB

#784243 20-Mar-2013 09:38

Hi everyone, thanks for all the comments on this thread. Some of you have experienced problems with your Visa debit card while using payWave at some merchants and we’ve been looking into this.

Currently Countdown and Kmart do not accept payWave transactions with NZ issued Visa debit cards – instead you will be prompted to insert your card into the terminal and enter your PIN number to process the transaction. Credit cards are not affected - if you have an ASB Visa Gold or Platinum, or a MasterCard (Standard, Low Interest or Gold) you should be able to use the contactless technology as normal.

You will still be able to use your Visa debit cards at other merchants offering contactless payments such as BP, The Warehouse, Bunnings etc.

We’ll keep you posted with any further developments. Thanks. ^SM

Social Media team, ASB Bank Ltd www.asb.co.nz/social