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Blurtie

468 posts

Ultimate Geek


#245627 13-Feb-2019 21:15
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Hi All,

Slightly annoyed here.. As per subject I recently bought some Sony Speakers online from a relatively well known electronics store (won't name them just yet, but it's not Noels or NH), and it looks like I got sent display/floor stock... Pretty obvious actually, the box was a bit of mess and re-taped, it even had a pricing sticker on the speaker itself..

I don't recall the website mentioning this to be the case at all so just wondering if anyone has had this happen to them and whether this is normal? Or am I being too precious?

Any thoughts/advice/opinions on what you guys would do would also be appreciated..

TIA.

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Blurtie

468 posts

Ultimate Geek


  #2180951 15-Feb-2019 14:11
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So update for those interested... Ended up calling them after my email to them got lost in the ether... But CSR I spoke to was very apologetic for what happened and said they usually call their customers first to confirm if they intended to buy display stock etc, but for whatever reason this was missed... 

 

They proposed a partial refund of $100 off the price I paid - which I accepted based on the conversation I had with the CSR and the fact that the speakers are pretty hard to come by now.. The speakers used to retail over $550 new, so to get them for $200 (albeit ex display stock) is pretty reasonable. Don't think they would've gone much lower than that. 

 

While not a great experience, happy with the outcome. Thanks to all for your input.


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