Quic Broadband - Anyone Heard of Them?

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21 posts

Geek

#3068943 28-Apr-2023 16:07

Just wanted to say thank you for the speed at which you updated your status page today with outage information, not many companies will notify so fast that something is wrong and it was really helpful!

Look forward to a more detailed postmortem 😀

Fuzzi9986

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#3068946 28-Apr-2023 16:17

We didn't even go down, just was a little slow loading some pages, though I've been on a work VPN all day.

I only noticed now because of the notification this thread had been upgraded.

quic

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#3069185 29-Apr-2023 11:40

Really appreciate the feedback @naggyman, @lloydw and @Fuzzi9986.

Yesterday saw a massive and very targeted attack on our DNS servers, which we worked as fast as possible to resolve.

Really pleased that our shiny new status page is being noticed as a significant improvement, and we'll constantly work to improve everywhere we can.

An incident report is available for customers. If you'd like to have a read, please message me here. :-)

Quic Broadband
quic.nz - The telco who puts you in charge!

michaelmurfy

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#3069203 29-Apr-2023 13:22

Incident report is in the insiders forum - you'll need to be an "insider" which basically involves adhering to whatever rules Quic states where it be customers only, or interested trusted people on here (we don't make the rules!). Message @quic if you'd like access to it.

Direct link is here: https://www.geekzone.co.nz/forums.asp?forumid=193&topicid=304379 (you'll need to be an insider for access).

If you're an insider and missed this then use the buttons at the top of the forum to enable Auto Watch and that way you don't miss out:

Michael Murphy | https://murfy.nz
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Opinions are my own and not the views of my employer.

stick

357 posts

Ultimate Geek

#3069213 29-Apr-2023 14:21

michaelmurfy:

Incident report is in the insiders forum - you'll need to be an "insider" which basically involves adhering to whatever rules Quic states where it be customers only, or interested trusted people on here (we don't make the rules!). Message @quic if you'd like access to it.

Direct link is here: https://www.geekzone.co.nz/forums.asp?forumid=193&topicid=304379 (you'll need to be an insider for access).

If you're an insider and missed this then use the buttons at the top of the forum to enable Auto Watch and that way you don't miss out:

How do you become an insider? ;)

michaelmurfy

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#3069279 29-Apr-2023 17:57

stick: How do you become an insider? ;)

Message @quic and ask nicely.

Woofjeb

43 posts

Geek

#3069778 1-May-2023 01:38

Has any unable to access there bank web site or app (anz Westpac Kiwibank)I have cheeked my set up and all devices on the network and all wont load these site and changed router with no change. It load a page saying DNS_PROBE_FINISHED_NXDOMAIN and the app says no internet yet everything else is working

this has been snice the outage the other day

hayden

Equinox IT

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ssamjh

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#3069779 1-May-2023 01:51

Woofjeb:
Has any unable to access there bank web site or app (anz Westpac Kiwibank)I have cheeked my set up and all devices on the network and all wont load these site and changed router with no change. It load a page saying DNS_PROBE_FINISHED_NXDOMAIN and the app says no internet yet everything else is working

this has been snice the outage the other day

hayden

It's a known issue I believe.

They know about it and are working on a fix.

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CYaBro

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#3069780 1-May-2023 02:59

Woofjeb:
Has any unable to access there bank web site or app (anz Westpac Kiwibank)I have cheeked my set up and all devices on the network and all wont load these site and changed router with no change. It load a page saying DNS_PROBE_FINISHED_NXDOMAIN and the app says no internet yet everything else is working

this has been snice the outage the other day

hayden

To work around it in the meantime change your dns server to cloudflare 1.1.1.1 or Google 8.8.8.8.

Opinions are my own and not the views of my employer.

quic

233 posts

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#3070483 2-May-2023 14:23

Woofjeb:

Has any unable to access there bank web site or app (anz Westpac Kiwibank)I have cheeked my set up and all devices on the network and all wont load these site and changed router with no change. It load a page saying DNS_PROBE_FINISHED_NXDOMAIN and the app says no internet yet everything else is working

this has been snice the outage the other day

hayden

Hey Hayden,

Just a heads up, this is now resolved. :-)

https://status.quic.nz/issues/644c5539f4e01e722d61a57a

Apologies for the inconvenience - this required a lot of work from various parties within other organisations.

Quic Broadband
quic.nz - The telco who puts you in charge!

gregb

51 posts

Master Geek

#3077256 17-May-2023 18:22

Sorry to add to the end of an already long thread with a new topic, but it seems Quic doesn't get it's own forum here yet.

I'm having quite a few problems with my provider which I have been with for many years. They seem to be unable to complete a move of address and a need a plan 'B' and Quic by all accounts looks like a good option. I have some requirements that I am clear about, but do limit my options. I'm needing:

static ipv4, with a user defined PTR record
static IPv6 prefix, with DNS delegation to my dual stack DNS servers
prefer IPoE (but understand this may not be available yet, and can do PPPoE for now)
1500 MTU
a static IPv6 address on the outside interface, with a PTR record or delegation (just to make the traceroutes look complete)

I am on a Chorus ONT 400 (with service) in the Christchurch area. For diversity of platforms I run a pfSense router, which means I prefer not to use PPPoE.

Which of the needs above can Quic meet? How long would it take to provision the service? (it probably comes down to whether their are any manual processes in there). Reading the setup instructions it is unclear if a link address is provided by SLAAC or DHCP6 (if at all). Thanks for any info.

quic

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#3077257 17-May-2023 18:28

gregb:

Sorry to add to the end of an already long thread with a new topic, but it seems Quic doesn't get it's own forum here yet.

I'm having quite a few problems with my provider which I have been with for many years. They seem to be unable to complete a move of address and a need a plan 'B' and Quic by all accounts looks like a good option. I have some requirements that I am clear about, but do limit my options. I'm needing:

static ipv4, with a user defined PTR record
static IPv6 prefix, with DNS delegation to my dual stack DNS servers
prefer IPoE (but understand this may not be available yet, and can do PPPoE for now)
1500 MTU
a static IPv6 address on the outside interface, with a PTR record or delegation (just to make the traceroutes look complete)
I am on a Chorus ONT 400 (with service) in the Christchurch area. For diversity of platforms I run a pfSense router, which means I prefer not to use PPPoE.

Which of the needs above can Quic meet? How long would it take to provision the service? (it probably comes down to whether their are any manual processes in there). Reading the setup instructions it is unclear if a link address is provided by SLAAC or DHCP6 (if at all). Thanks for any info.

Hey @gregb! We'd love to have you on board!

static ipv4, with a user defined PTR record
Yes! PTR isn't automated, but once you have your IP, fire me a message here and can add it.
static IPv6 prefix, with DNS delegation to my dual stack DNS servers
Static v6 yes (/56 subnet). DNS delegation is being looked at.
prefer IPoE (but understand this may not be available yet, and can do PPPoE for now)
Just PPPoE for now, however IPoE is in the pipeline.
1500 MTU
Yes! We support (and encourage!) running your PPPoE interface at 1500 MTU.
a static IPv6 address on the outside interface, with a PTR record or delegation (just to make the traceroutes look complete)
IPv6 is delivered via DHCPv6-PD. Right now there's no PTR, however this is a project which is currently in progress as I type, and should be done shortly. Delegation will be the next step after this.
How long would it take to provision the service?
For Chorus services, for a basic churn/transfer or port activation, we aim to have this all completed within 1 business day.

Hope this helps you make an informed decision! Sing out if you have any other questions and either myself or the fellow brainboxes in this post can answer! 😁

Quic Broadband
quic.nz - The telco who puts you in charge!

Benoire

2798 posts

Uber Geek

#3077648 18-May-2023 20:29

If I wanted to move to Quic from 2degrees, is this automated or do I need to cancel my 2degrees account first and then sign up with Quic? I've established that I would be $5 better off with Quic even with the loss of the discount for a 2degrees mobile phone... and I do like the more advanced access given I've moved well away from a standard consumer setup (UDM Pro, switches, seperate access points, homelabs etc.).

quic

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#3077653 18-May-2023 20:34

Benoire:

If I wanted to move to Quic from 2degrees, is this automated or do I need to cancel my 2degrees account first and then sign up with Quic? I've established that I would be $5 better off with Quic even with the loss of the discount for a 2degrees mobile phone... and I do like the more advanced access given I've moved well away from a standard consumer setup (UDM Pro, switches, seperate access points, homelabs etc.).

We'll notify your previous provider of your move to us, and they should then cease your billing etc, and ensures you're not without a connection. 😎

That being said, always a good idea to check with your previous provider a couple days after coming across just to make sure 🙂

Quic Broadband
quic.nz - The telco who puts you in charge!

stick

357 posts

Ultimate Geek

#3077657 18-May-2023 20:50

Benoire:
If I wanted to move to Quic from 2degrees, is this automated or do I need to cancel my 2degrees account first and then sign up with Quic?.

I'm switching from Orcon to another provider soon, and have now found out that you need to give a 30 days notice before doing so.

"So what happens with transfers is that your new provider will send us a notification advising us that you wish to transfer your services over to them. When they send this notification, your account will undergo our cancellation process which will complete 30 days after this notification was received on our end."
"So if you cancel on 23/05/2023 and your provider sends us the notification on that same day, the cancellation will complete on the 30/06/2023, 30 days after the notification was sent from your new provider." - from an Orcon live chat.

I'm not too sure on how useful this is for you as Orcon and 2degrees are still a bit different. Rather than me switching now without the 30 days notice, I'm just going to give the notice now and switch next month as it's going to cost me the same.

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