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SheldonP

2 posts

Wannabe Geek


#224385 15-Nov-2017 18:27
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Hi Guys

 

Firstly, apologies for my first ever post here being me asking for help, but this seemed like such a great place to get it!

 

Anyway, in July of 2016 I purchased a 60" 4K LED Smart TV (UA60JS7200) from Harvey Norman. The TV has started developing a backlight fault where the top half of the screen will stay dark. I say developing because it does seem to come right after a few minutes - but in the last week of so if this fault showing it has been taking longer and longer to come right. I will attach a photo at the bottom of this post for anyone interested.

 

I contacted Samsung just a few minutes ago who lodged a repair request with a service agent in Christchurch but informed me that the repair would be fully at my cost as it is out of a 1 year warranty.

 

So my questions are: 
- Has anyone encountered a similar fault in similar Samsung models which might indicate manufactures defects?
- Has anyone got experience with the consumer guarantees act which would get me off paying what will probably be a very large repair bill, as a 15ish month life is appalling for a TV with a RRP of $4000.

 

Thanks in advance for any advice, obviously I'm not super happy at the moment!

 


 

[Mod Edit: Murf - Formatting + embedded image]


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driller2000
936 posts

Ultimate Geek
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  #1901424 15-Nov-2017 19:31
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Loads of threads on here re this sort of stuff.

 

Long story short:

 

     

  1. CGA is your friend.
  2. Go through Harvey Norman.
  3. A 1 year warranty don't mean sh^t - in the context of what is still a relatively new and high value item.
  4. Be polite - but don't take no for an answer - and do not agree to fund a repair or part thereof.
  5. If need be the Disputes Tribunal is an option - it is relatively low cost - you will win.

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