Telecom usage meter always unavailable

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom usage meter always unavailable

andrewNZ

2487 posts

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#140983 26-Feb-2014 00:38

Often I try to check my broadband usage and the meter is "temporarily unavailable". No point in providing a meter if customers can't use it. Can't even get a ballpark indication of usage...

/whinge.

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202 posts

Master Geek

#994566 26-Feb-2014 01:20

Spark!

Sorry about my English guys :>

plambrechtsen

1948 posts

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#994590 26-Feb-2014 07:38

You may have had a tivo in the past so may have had free interwebs for a while. It is very shortly going to be changing so the end of the good times is nigh.

Stu

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#994592 26-Feb-2014 07:46

As a TiVo customer I don't see "Temporarily Unavailable". I just see zero usage.

On the other hand, I'm getting this today for mobile data usage:

Sorry, the mobile usage meter isn't available right now.
We'll get it fixed as soon as we can, so thanks for your patience.
Please try again later.

plambrechtsen

1948 posts

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#994600 26-Feb-2014 08:04

BigHammer: As a TiVo customer I don't see "Temporarily Unavailable". I just see zero usage.

On the other hand, I'm getting this today for mobile data usage:

Sorry, the mobile usage meter isn't available right now.
We'll get it fixed as soon as we can, so thanks for your patience.
Please try again later.

Had the same problem but the android app works fine. Took 2 mins to log a fault via 0800 800 163.

Stu

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#994601 26-Feb-2014 08:10

Meh. If it's still down later I will. Probably just a temp glitch. Don't normally see any issues with the site.

Perhaps the OP could try contacting Telecom on the above number to log a fault? Might be all it takes.

andrewNZ

2487 posts

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#994604 26-Feb-2014 08:24

plambrechtsen:
BigHammer: As a TiVo customer I don't see "Temporarily Unavailable". I just see zero usage.

On the other hand, I'm getting this today for mobile data usage:

Sorry, the mobile usage meter isn't available right now.
We'll get it fixed as soon as we can, so thanks for your patience.
Please try again later.

Had the same problem but the android app works fine. Took 2 mins to log a fault via 0800 800 163.

No part of that error suggests I should log a fault, it suggests quite the opposite.

Never had TiVo.

This was mostly a frustrated whinge because I was tired.

cbrpilot

955 posts

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Spark NZ

#995349 27-Feb-2014 10:50

andrewNZ:

No part of that error suggests I should log a fault, it suggests quite the opposite.

Never had TiVo.

This was mostly a frustrated whinge because I was tired.

Do you get this problem constantly, or is it intermittent?
Keen to see if I can help get this sorted for you.

My views are my own, and may not necessarily represent those of my employer.

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GregV

928 posts

Ultimate Geek

#995364 27-Feb-2014 11:09

plambrechtsen: You may have had a tivo in the past so may have had free interwebs for a while. It is very shortly going to be changing so the end of the good times is nigh.

Noooooooooooooooooooooooooo!! Oh well, was a good run while it lasted.

I use a Firefox extension that displays my usage, and have noticed that was unavailable every now and then. Being a current Tivo use it didn't bother me too much though, as the needle never moved from 0!

andrewNZ

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#995656 27-Feb-2014 17:40

It's been intermittent, I was wondering if it's unavailable at midnight, because that seems to be when I was trying.

It's working again now. If it gives me grief again I'll let you know.

Technofreak

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#996593 28-Feb-2014 18:55

I use the "Your Telecom" page which I have booked marked as an app and it works fine..... provided I access it using 3G and not WiFi.

I find the Mobile Data Tracker app that Nokia provides to be pretty accurate and gives me a running update as a widget on one of my home screens.

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plambrechtsen

1948 posts

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#996655 28-Feb-2014 20:34

andrewNZ: It's been intermittent, I was wondering if it's unavailable at midnight, because that seems to be when I was trying.

It's working again now. If it gives me grief again I'll let you know.

After midnight is maintenence window... so could very well be down.

mattwnz

20141 posts

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#997329 1-Mar-2014 22:29

Is there an end date, I presume that all affected people will be contacted prior to the change, so they don't end up with a huge bill, or slowed down to dial up. Unfortunately I have no idea how much data I have been using since the meter was disabled, but probably less than 50Gb per month. I feel that when it is not being metered, you don't feel like you have to use heaps of data to get up to your allocation for the month.

cbrpilot

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Spark NZ

#997360 1-Mar-2014 23:51

Appropriate communications will be provided for those on TiVO when the time comes I am assured.
Until then, I would not worry about it.

My views are my own, and may not necessarily represent those of my employer.

scuwp

3885 posts

Uber Geek

#997426 2-Mar-2014 08:33

Oh well, there goes the only reason to stay with Spark and/or adsl. Mind you I have been told a fix is 'imminent' several times now so will believe it when I see it. My own contacts who I expect should be in a position to know say that they can't fix it, or at least it's not worth the time and money for the remaining small TiVo customer base.

Lazy is such an ugly word, I prefer to call it selective participation

surfisup1000

5288 posts

Uber Geek

#997428 2-Mar-2014 08:48

telecom internet data metering was flaky for a long long time.

They never slowed you down if you went overcap in the last few days of your billing month.

I never understood this because I assume telecom had to 'buy' bandwidth which people were getting for free . And, if telecom had been slowing connections as per the cap, they would have encouraged people to buy larger caps.

It all indicates telecoms metering systems were broken, surprisingly for a large number of years.

But, they are coming right now by the sounds of it?

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