Paying for a plan I'm not getting

Forums › Spark New Zealand (including Skinny and BigPipe) › Paying for a plan I'm not getting

fizzychicken

313 posts

Ultimate Geek

#201589 25-Aug-2016 17:33

I'm approaching the end of my first (admittedly free) month with bigpipe.

I am on the $129 per month 200/200 plan.

In the first week I would get 200/190 according to most speed tests (local sever, no wifi involved, gigabit switch etc).

since the end of the first week I appear to consistently get 130/10. If I restart the connection this will briefly jump back to 200/10 but the upload will never increase.
So what will I be getting for my additional $30 a month that I am paying for when comparing 200/200 to 200/20 (which is still more than I am getting)

https://keybase.io/fizzychicken

Flickky

303 posts

Ultimate Geek

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#1617500 25-Aug-2016 17:43

Hey,

Have you done the standard tests like running a speedtest over Ethernet with only one device connected (to double check nobody else in your house is torrenting/saturating your upstream), and/or logged a ticket with support so someone from our care team has double checked you're on the right profile?

Not meaning to state things you may or may not have already done, but you didn't mention it in the OP so hard to tell what's been looked at so far.

Providing you've done the above, free to PM me your email address and I can get someone to have a look further for you.

taneb1

516 posts

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Mercury

#1617501 25-Aug-2016 17:44

I'd start with the basics

Have you tried an alternate device to run the speedtests on?
Have you tried an alternate router/eliminated your switch as the issue?
Have you tried another speedtest server?
Minus the speedtests - have you tried running a download and seeing what you get?
Have you raised a ticket with BigPipe to ask them if they can see anything wrong on their side?

Any comments made are my personal views and does not represent those of my employer

Jase2985

13457 posts

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#1617503 25-Aug-2016 17:48

i would go with ruling out any of your internal components as the issue, as above remove the switch from the mix, got another router your can try? try speed test on a different device.

turn everything off and test with only a single device.

90% of the time the issues is inside the customers premises

jonathan18

7413 posts

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#1617667 26-Aug-2016 08:45

The other thing is have you tried connecting your computer directly to the ONT, ie by-passing the router?

I started having speed wobbles within a week of switching to BigPipe and upgrading my speed, but it proved just to be a coincidence in timing; testing when connected directly to the ONT I received full speed up and down. A Fritzbox on the fritz proved to be the problem, so switching routers sorted that.

(That said, my connection's reliability and speed has been all over the place the last week or so!)

fizzychicken

313 posts

Ultimate Geek

#1618368 27-Aug-2016 16:48

OK, so after realising everybody was probably right, I ran a whole heap of tests, different cables, different devices, different ports, direct to ONT and so on. The results are that it is my main PC being the only issue.

Here is a pic of me running the speedtest on my wife's laptop (bottom), I then immediately transfer the network cable to my PC and run the test on there, so same port, same cable etc. The result is consistently repeatable.

speedtest.

I have updated, bios, updated all drivers, disabled all services I think could be the issue, flushed dns, cleared temp files...you name it..... problem occurs. The speedtest (have tried multiple different ones) is so consistent that it gives me the impression that the PC is being limited by something....I just don't know what.

PC is win10 64bit, main disk is SSD samsung 850 pro, X99A mobo.

anyone got any suggestions? thanks all!

https://keybase.io/fizzychicken

fizzychicken

313 posts

Ultimate Geek

#1618389 27-Aug-2016 17:08

also, for additional wierdness

local FTP to NAS from my PC, upload maxes out at pretty much the NAS capability, about 60MB/s. Downloading starts at 10MB/s and drops to less than 1. so something really is slowing this machine down.

https://keybase.io/fizzychicken

AKLWestie

641 posts

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#1618393 27-Aug-2016 17:17

May be the on board LAN port is failing. If the dont mind spending a few dollars, go to PB tech and buy an ethernet card. put it in your pc, disable the on board lan and see how it goes.

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Djmixerdomo

255 posts

Ultimate Geek

#1618396 27-Aug-2016 17:30

fizzychicken:

OK, so after realising everybody was probably right, I ran a whole heap of tests, different cables, different devices, different ports, direct to ONT and so on. The results are that it is my main PC being the only issue.

Here is a pic of me running the speedtest on my wife's laptop (bottom), I then immediately transfer the network cable to my PC and run the test on there, so same port, same cable etc. The result is consistently repeatable.

speedtest.

I have updated, bios, updated all drivers, disabled all services I think could be the issue, flushed dns, cleared temp files...you name it..... problem occurs. The speedtest (have tried multiple different ones) is so consistent that it gives me the impression that the PC is being limited by something....I just don't know what.

PC is win10 64bit, main disk is SSD samsung 850 pro, X99A mobo.

anyone got any suggestions? thanks all!

In the image I noticed that the two speed tests are to different server Callplus on the PC and Spark on the laptop. I'm sure it's not the cause but it bugs me that they're not tested to the same speedtest server :P

PC: 5800X3D/32GB/RTX3070

Car: Toyota Celica GT-Four ST205

fizzychicken

313 posts

Ultimate Geek

#1618397 27-Aug-2016 17:32

Djmixerdomo:

In the image I noticed that the two speed tests are to different server Callplus on the PC and Spark on the laptop. I'm sure it's not the cause but it bugs me that they're not tested to the same speedtest server :P

I can sit there retrying those tests until they are on the same server, the results are always the same regardless of server.

https://keybase.io/fizzychicken

Talkiet

4792 posts

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#1618403 27-Aug-2016 17:44

fizzychicken:

Djmixerdomo:

In the image I noticed that the two speed tests are to different server Callplus on the PC and Spark on the laptop. I'm sure it's not the cause but it bugs me that they're not tested to the same speedtest server :P

I can sit there retrying those tests until they are on the same server, the results are always the same regardless of server.

You can specify exactly what server to use in speedtest.net. Also, try a test to 'fast.com' and see what that says.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

fizzychicken

313 posts

Ultimate Geek

#1618648 28-Aug-2016 11:44

many thanks to all the people who suggested that it was a fault in my house and not external....as always I didn't know what I was doing.

After testing just about everything I found the culprit to be a sly piece of software that the latest update to my asus x99a mobo installed, AsusTek Turbo LAN. This claims to prioritise connectivity for different applications. Even disabled it leaves something or some service that limits inbound and outbound connections. Uninstalled the thing and now I can consistently get this (tested it repeatedly over many hours and reboots of the PC router etc) (also my local FTP now maxes out in both directions).

speedtest

live and learn eh?

https://keybase.io/fizzychicken

Jase2985

13457 posts

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#1618649 28-Aug-2016 11:49

:) Glad you got it sorted

So many people get real defensive when we tell them its likely to be within their own netowrk, but as you have proven something as little as an application like that killed your connection.