*NEW* Total Home Broadband Account

Forums › Spark New Zealand (including Skinny and BigPipe) › *NEW* Total Home Broadband Account

1 | ... | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15

6 posts

Wannabe Geek

#416100 12-Dec-2010 11:43

doozy:
camo786: I did the online application this is what came back via email

Discussion Thread
Our Response (person's name) 10/12/2010 09:55
Dear Name

Thank you for your application for Total Home on 09-xxxxxx

We regret to inform you that the Broadband plan usage of 80GB is not available under Total Home package. You may visit http://www.telecom.co.nz/totalhome/detail to check on available Broadband plans.

If you have any further questions regarding Telecom products and services please visit our web site at http://www.telecom.co.nz

Kind regards,

person's name
Customer Care Online

Doubled check online form definately shows 80Gb upgrade

Hopeless - will get any further if I ring up???

Ok, so whoever replied did get it wrong, it is most definitely available, if you pm me your name, account number and contact number I'll get someone to give you a call to arrange for you to go onto the plan.

It's not officially available to the general public - you'll note that by the fact that you cannot access the link provided by Doozy through the website itself and the direct link was set up but never meant to be used until official launch.

As for contracts - currently when you take up Totalhome you start a fresh contract, these plans will function the same way as far as I can tell, if you are currently on a Totalhome package you should not be starting a fresh contract upon changing to this plan but that's just going by what is said on the Telecom site.

seamonkey

60 posts

Master Geek

#416122 12-Dec-2010 13:00

I have filled out the form twice now and have not heard back at all. We are currently on Telecom pro 40gig plan with phone line and tolls.

I spoke to a helpful person on the online chat/help and he said that our form hadn't carried through to the system... so it won't be provisioned :(

Could somebody look into it?

all7days

1 post

Wannabe Geek

#416202 12-Dec-2010 17:13

These plans are all open term. Only standing contracts will stay. No new sign up required. I'm sure this has been said already.....

drquack32

129 posts

Master Geek
+1 received by user: 9

ID Verified

#416312 12-Dec-2010 23:41

seamonkey: I have filled out the form twice now and have not heard back at all. We are currently on Telecom pro 40gig plan with phone line and tolls.

I spoke to a helpful person on the online chat/help and he said that our form hadn't carried through to the system... so it won't be provisioned :(

Could somebody look into it?

I'm exactly the same as you and I filled mine out on Friday. It's fair to say though that it is not my expectation of it being done over the weekend - thats a bit unrealistic.

I figure I'll wait a week. A patient man gets all that should come to him.

IT Guy, ex-FIFA Referee, Dad

steve98

1400 posts

Uber Geek
+1 received by user: 252

Trusted

#416376 13-Dec-2010 09:03

seamonkey: I have filled out the form twice now and have not heard back at all. We are currently on Telecom pro 40gig plan with phone line and tolls.

I spoke to a helpful person on the online chat/help and he said that our form hadn't carried through to the system... so it won't be provisioned :(

Could somebody look into it?

When you filled in the form it would've told you that it would be actioned within 72 hours. Cool your jets.

ALTRON

579 posts

Ultimate Geek
+1 received by user: 60

#416406 13-Dec-2010 10:15

So the only way for me to get more GB than the data 40GB plan im on at the moment is to sign up to the 80GB account?

Arent there any new data plans coming out that you can just switch to? Or is this it?

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#416408 13-Dec-2010 10:19

ALTRON: So the only way for me to get more GB than the data 40GB plan im on at the moment is to sign up to the 80GB account?

Arent there any new data plans coming out that you can just switch to? Or is this it?

Well, you have a number of options really..

1) You could stay on the current plan (Pro I presume) and pay overage at $2/GB after 40GB

2) You could move to a Business Broadband account with 60GB (Residential users can get this) and overage at $2/GB

3) You could move to Total home BB with 60GB and pay overage of $2/GB or choose to be throttled on cap.

4) You could move to Total Home BB with 80GB and pay overage of $2/GB or choose to be throttled on cap.

5) If none of the above options suit you, other ISPs offer plans with greater included GB allowances, although be aware you're often trading off performance for higher allowances.

Seems to me there's a pretty decent choice - although I'm biased of course :-)

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

MrSteel

19 posts

Geek
+1 received by user: 2

#416871 14-Dec-2010 06:55

I went for the Total Home Broadband 60GB and got switched today. I did notice though that my Interleaving got switched ON so I called up customer support to have it turned OFF again as it was on the old 40GB Pro plan. CSR I spoke to just a few mins ago told me that he couldn't do it right away since it's quite a new plan and he didn't know what account code to put for the Interleaving change form request. He did promise to call me in the next hour or so once he has verified this from the sales team.

crazed

484 posts

Ultimate Geek
+1 received by user: 26

Trusted

#416947 14-Dec-2010 10:14

How long does it take to do the change over? filled out the form last week, its Tuesday and still hasn't happened, haven't even had an email. Although might have something to do with the Weekend.

CraZeD,
Your friendly Southern Geeky Fellow :P

blah33

7 posts

Wannabe Geek

#416954 14-Dec-2010 10:30

I sent a query asking why I was being charged $115, where the form for the new package was being offered for $105.

Here is the answer I received.

-------------------------------------
Thank you for contacting Telecom regarding your new rental plan.

I have just checked and unfortunately Lyttelton is not classed within the CBD calling area which would make it eligible for the cheaper line rental.

The $105 promotion is only available in the Christchurch CBD. I understand that the person you spoke with would of checked this first so that they may offer you the correct plan.

-------------------------------------

The CBD seems to be a pretty restricted area to be offering this package to. On the web page it says it applies to Auckland City, Wellington city, and some subarbs in Christchurch. This all seems very haphazard and ill-defined to me.

crazed

484 posts

Ultimate Geek
+1 received by user: 26

Trusted

#416968 14-Dec-2010 10:48

Yea I noticed the same thing, went for the 80Gb plan, but got charged $155 instead of $145?

CraZeD,
Your friendly Southern Geeky Fellow :P

Dyson

Shop now for Dyson appliances (affiliate link).

MrSteel

19 posts

Geek
+1 received by user: 2

#416971 14-Dec-2010 10:55

crazed: How long does it take to do the change over? filled out the form last week, its Tuesday and still hasn't happened, haven't even had an email. Although might have something to do with the Weekend.

In my case, I filled up the form last Friday, then got an email from Telecom yesterday that the switchover was to take place today. And it did.

Torquenstein

103 posts

Master Geek
+1 received by user: 15

#417012 14-Dec-2010 12:10

I also had it come up as 155, got them to give me a call and got signed up over the phone on Friday

Was all connected saturday.

rscole86

4999 posts

Uber Geek
+1 received by user: 462

Moderator

Trusted

Lifetime subscriber

#417137 14-Dec-2010 16:20

I was keen to sign up today... until I found it will require me to go on a new contract.
I was wanting to combine my Business Intermediate and residential phone line. I was told that

Telecom:If you were simply changing only the broadband portion of your services then yes there wouldn't be any contract as this would be a plan change.

Me:So if I am changing my business broadband to the new total home broadband, it could be done without a contract, and I could then drop my redundant 2nd phone line?

Telecom:No, if you do not have Total Home...and you connect to this package, a new contract will apply.

So I will just wait to see if any plan changes come in the new year, or jump ship.

skewt

752 posts

Ultimate Geek
+1 received by user: 215

#417149 14-Dec-2010 17:03

Here is my currently situation trying to get switched to this plan

Saturday - Fill out form on website

Monday - Via Live Chat, Talk to Telecom regarding how long it takes to action this change since I hadnt received any emails.
The request is not 'in the system',
Operator gets my Cellphone Number, Email and tells me someone will be in contact with me shortly.. never called back

Tuesday - Call Telecom, The Plan change was deleted from the system without action due to "You have homeline with call minder" - This was Deleted with no contact to phone number or email..

Very Helpful Operator chased it up for me while I was on the phone (even said she had to walk to another desk that was on the same level as her to check with another team, took her 5 minutes or so)

So now its back in the system and should be actioned by tomorrow
She is also giving me Call Minder for 1 year for free :)

Only thing this needs is MORE COMMUNICATION
Maybe an automated email when you fill out the form and other things

1 | ... | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15