*NEW* Total Home Broadband Account

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115 posts

Master Geek

#417204 14-Dec-2010 19:17

skewt:

...

Maybe an automated email when you fill out the form and other things

+1

Other than that my experience has been pretty sweet. Signed up Sunday night (I think) and got an email today saying that it'll be switched over tonight. All good.

Overall though I think we have to accept a few difficulties if it means we're getting the product before the general public. :)

quickymart

13962 posts

Uber Geek

ID Verified

#417211 14-Dec-2010 19:24

Completed the form to change to 60GB, heard nothing until someone called yesterday and talked my wife who was home sick, said they would call back and talk to me last night, received 0 calls from them. No e-mail either. Called BB helpdesk tonight, guy said he would need to put me to 123 (after 15 minutes of waiting)...lovely. I guess I'll just fill out the form again and see what happens. Sigh.

Edit: just called 123, they told me it was available for the outbound sales team only...wha???

sarutankah

6 posts

Wannabe Geek

#417429 15-Dec-2010 08:11

As has already been said and verified by Telecom call center staff - plan is not officially available.

Except for here which is as far as I can tell one man's over-excitement - ah well.

antant

115 posts

Master Geek

#417441 15-Dec-2010 08:41

sarutankah: As has already been said and verified by Telecom call center staff - plan is not officially available.

Except for here which is as far as I can tell one man's over-excitement - ah well.

It may not be officially available to the general public, but it is being made available to small groups. It's definitely not one man's over-excitement.

People are being switched over it. The plan is definitely available - I'm on it! Is it possible that not all call centre staff know about it? Absolutely.

Telecom has been ringing people for a while offering the new plans to them, and now us lucky geekzone customers are getting a chance to sign up too. Although it might seem like Doozy was been a rebel by giving us the link, I have no doubt it's a (calculated) move that has been ok'd by the higher ups.

It's quite common for companies to test new products on small group of customers first before offering them to the general public ... this time we get to be the lucky ones. By testing it on a small group first, they can get an idea of how much bandwidth people may actually use on the new larger plans, and adjust things appropriately. i.e. everyone says they need 80Gb, but perhaps most people only actually end up using 60 etc.

If you don't believe me, trying signing up on the link.

sarutankah

6 posts

Wannabe Geek

#417445 15-Dec-2010 08:50

Small groups... is not Geekzone :P

It's about the fact that the official response is "available via outbound only" These requests are most likely actioned by a small pilot team. Having every Tom, Dick and Harry hammering the online form is probably not going to be intended.

I guess Doozy needs to put in the caveat that the form provided is for a package that is not officially available and in pilot so be aware there may be delays or not everyone may be able to have it at this point.

Otherwise you get pages of people crying about something that they have been led to believe they are entitled to.

tumnasgt

83 posts

Master Geek

#417528 15-Dec-2010 10:58

Does Total Home Broadband include a static IP if wanted? And if it does, will changing from a Pro plan keep the same IP?

DarkShadow

1647 posts

Uber Geek

#417657 15-Dec-2010 14:49

How is the quality on this plan? Any slowdowns at peak time?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

skewt

750 posts

Ultimate Geek

#417661 15-Dec-2010 14:52

skewt: Here is my currently situation trying to get switched to this plan

Saturday - Fill out form on website

Monday - Via Live Chat, Talk to Telecom regarding how long it takes to action this change since I hadnt received any emails.
The request is not 'in the system',
Operator gets my Cellphone Number, Email and tells me someone will be in contact with me shortly.. never called back

Tuesday - Call Telecom, The Plan change was deleted from the system without action due to "You have homeline with call minder" - This was Deleted with no contact to phone number or email..

Very Helpful Operator chased it up for me while I was on the phone (even said she had to walk to another desk that was on the same level as her to check with another team, took her 5 minutes or so)

So now its back in the system and should be actioned by tomorrow
She is also giving me Call Minder for 1 year for free :)

Only thing this needs is MORE COMMUNICATION
Maybe an automated email when you fill out the form and other things

Right so got switched! but, to the 40gb plan, not the 60gb plan as requested
I have called twice today, both people did not know about the plan and told me "You are on Pro. there is no 60gb plan. we would be the first to know if there was."
Even telling them to go to www.telecom.co.nz/totalhomebroadband to have a look she still could not get it and insisted on just going to the totalhome link

Can a Telecom Rep please change me to the 60gb Plan and also turn my interleaving off :)
Can provide details if requested by PM

Would be very much appreciated,
Don't know if I can stand trying to argue the existence of a plan that 'doesnt exist' again today

Talkiet

4793 posts

Uber Geek

Trusted

#417662 15-Dec-2010 14:53

DarkShadow: How is the quality on this plan? Any slowdowns at peak time?

The quality will be the same as if you were to sign up for any other Telecom Retail offered ADSL broadband plan... In short, excellent.

While it's unrealistic to expect ANY consumer broadband plan to have uncongested access 24*7, Telecom Retail plans don't seem to attract many performance based complaints (excluding periodic issues like the caching issue recently) - at least not in comparison to some other ISPs.

DISCLAIMER: I work for Telecom so am likely to be accused of being biased but try very very hard to deal only in facts and balanced representations.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

doozy

245 posts

Master Geek

Trusted

#417685 15-Dec-2010 15:19

skewt:
skewt: Here is my currently situation trying to get switched to this plan

Saturday - Fill out form on website

Monday - Via Live Chat, Talk to Telecom regarding how long it takes to action this change since I hadnt received any emails.
The request is not 'in the system',
Operator gets my Cellphone Number, Email and tells me someone will be in contact with me shortly.. never called back

Tuesday - Call Telecom, The Plan change was deleted from the system without action due to "You have homeline with call minder" - This was Deleted with no contact to phone number or email..

Very Helpful Operator chased it up for me while I was on the phone (even said she had to walk to another desk that was on the same level as her to check with another team, took her 5 minutes or so)

So now its back in the system and should be actioned by tomorrow
She is also giving me Call Minder for 1 year for free :)

Only thing this needs is MORE COMMUNICATION
Maybe an automated email when you fill out the form and other things

Right so got switched! but, to the 40gb plan, not the 60gb plan as requested
I have called twice today, both people did not know about the plan and told me "You are on Pro. there is no 60gb plan. we would be the first to know if there was."
Even telling them to go to www.telecom.co.nz/totalhomebroadband to have a look she still could not get it and insisted on just going to the totalhome link

Can a Telecom Rep please change me to the 60gb Plan and also turn my interleaving off :)
Can provide details if requested by PM

Would be very much appreciated,
Don't know if I can stand trying to argue the existence of a plan that 'doesnt exist' again today

Yep, pm your line I'll sort it out

Tarawera Ultra 2015 done, bring on 2016

pctek

807 posts

Ultimate Geek
Inactive user

#417712 15-Dec-2010 15:48

ALTRON: Not interested in land line calling just need MORE DATA!

ps.. MORE DATA!!!

Whereas I am the opposite.
I talk to people more and download bugger all.

crazed

484 posts

Ultimate Geek

Trusted

#417794 15-Dec-2010 18:57

Well we were changed over lastnight to the new plan, 80Gb Capped, I LIKE! Good work on it Telecom!

CraZeD,
Your friendly Southern Geeky Fellow :P

Yatey

284 posts

Ultimate Geek

#417866 15-Dec-2010 22:39

Can someone explain to me what this means on the http://www.telecom.co.nz/forms/totalhomebroadband webpage?

Please note:
If you are currently in a minimum term contract and if it ends early then the early termination fee of $199 will apply.

Jordan, Auckland University.
“Design is so simple, that’s why it is so complicated.” - Paul Rand

ALTRON

577 posts

Ultimate Geek

#418057 16-Dec-2010 11:48

How long does it take to be processed/switched over? Up to 72 hours someone said?

I signed up on Tuesday.

crazed

484 posts

Ultimate Geek

Trusted

#418076 16-Dec-2010 12:42

Yatey: Can someone explain to me what this means on the http://www.telecom.co.nz/forms/totalhomebroadband webpage?

Please note:
If you are currently in a minimum term contract and if it ends early then the early termination fee of $199 will apply.

This has already be discussed further back, If I remember rightly, if you are still in a contract then your contract will continue, if you are out of a contract then there will be no new contract.

ALTRON: How long does it take to be processed/switched over? Up to 72 hours someone said?

I signed up on Tuesday.

I signed up on Friday and it was changed over at 12.01am Wednesday morning. So 72 business hours seems to be the norm.

CraZeD,
Your friendly Southern Geeky Fellow :P

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