Getting constant connection problems after VDSL connection

Forums › Spark New Zealand (including Skinny and BigPipe) › Getting constant connection problems after VDSL connection

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meow
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#935160 17-Nov-2013 11:36

Also make sure Steam is whitelisted in your Firewall. Since you've got a new router Windows often goes "Hey, this looks like a public network!" and marks it as public. If you have not allowed an application to work over this it'll fail to connect.

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HappilyInsane

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#935165 17-Nov-2013 11:50

Wait. If a master filter is just an RJ45 jack but with VDSL capabilities, then, yes they did install a master splitter. Most of the time I was on steam was over ethernet anyway and it's been whitelisted in my firewall since the day I installed steam

cbrpilot

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#935174 17-Nov-2013 12:31

If the rest of the internet is working ok, it's nothing to do with wifi or splitters.
I get a fairly similar tracert to the one that you have posted. I.e. the far end seems to be blocking ICMP.

http://steamcommunity.com/ loads fine on my browser.

What exactly is the issue you are facing? You can't get to the steam website via a web browser, or the steam client can't connect?

My views are my own, and may not necessarily represent those of my employer.

HappilyInsane

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#935179 17-Nov-2013 12:55

Whenever I try to trade or access steamcommunity.com. It says error -101 or "Oh nooeees. Cannot connect to the steam network". I can connect just fine when it comes to playing tf2, gmod, etc. And when it comes to updating and downloading games.

HappilyInsane

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#935180 17-Nov-2013 12:57

Also, I have tried to disable AVG and access steam trading and steam community which also has no effect.

cbrpilot

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#935215 17-Nov-2013 14:07

Do you have another device to check this on?

My views are my own, and may not necessarily represent those of my employer.

HappilyInsane

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#935221 17-Nov-2013 14:23

Yes, this is on both a family laptop, and my own laptop. Both cannot connect

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cbrpilot

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#935231 17-Nov-2013 14:45

From a Telecom network perspective, we don't block anything apart from port 25. This kind of leaves two avenues to explore: 1/ the VDSL modem/router, and 2/ your computers.

The second one may be easiest to eliminate first: Is it feasible to test one of the laptops at a friend's or neighbour's house?

I assume you've checked out Steam's help page? : https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

My views are my own, and may not necessarily represent those of my employer.

Yyrael

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#936546 18-Nov-2013 12:07

HappilyInsane: Whenever I try to trade or access steamcommunity.com. It says error -101 or "Oh nooeees. Cannot connect to the steam network". I can connect just fine when it comes to playing tf2, gmod, etc. And when it comes to updating and downloading games.

I also have this issue. Don't know what it is and it doesn't always happen however it has only started happening recently to me and I have had VDSL since launch day. I doubt it has to do with your connection and likely something larger...

tr3v

234 posts

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#936562 18-Nov-2013 12:21

I have been following this thread with interest. I too have a fairly recent VDSL installation upgraded from ADSL2, and in the last 2 weeks have had trouble connecting to random sites. I have held off from posting as I have been trying to identify a pattern.

I have tried rebooting my Technicolor router, have checked on other browsers and computers, and restarted my switch. My configuration uses Telecoms assigned DNS servers. I have a static IP.

Generally speaking I can eventually connect but I have to try 2 or (sometimes several) more times. I do not use Steam but when I first went to that URL the browser timed out with site unavailable error. After a couple of browser refreshes I managed to load the page. This is typical of many websites (predominantly outside of NZ). DNS seems to resolve the address fine when I check. This is very difficult to troubleshoot. Sometimes pages only load partially, quite often the CSS isn't loaded.

Let me know if I should start a new topic thread, but it did seem related.

cbrpilot

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#936580 18-Nov-2013 12:44

I will get one of our gurus to take a look at the performance of that URL through the Telecom HTTP caches.

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plambrechtsen

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#936634 18-Nov-2013 14:07

tr3v: I have been following this thread with interest. I too have a fairly recent VDSL installation upgraded from ADSL2, and in the last 2 weeks have had trouble connecting to random sites. I have held off from posting as I have been trying to identify a pattern.

I have tried rebooting my Technicolor router, have checked on other browsers and computers, and restarted my switch. My configuration uses Telecoms assigned DNS servers. I have a static IP.

Generally speaking I can eventually connect but I have to try 2 or (sometimes several) more times. I do not use Steam but when I first went to that URL the browser timed out with site unavailable error. After a couple of browser refreshes I managed to load the page. This is typical of many websites (predominantly outside of NZ). DNS seems to resolve the address fine when I check. This is very difficult to troubleshoot. Sometimes pages only load partially, quite often the CSS isn't loaded.

Let me know if I should start a new topic thread, but it did seem related.

Sounds like it could be a transparent cache issue... (as per what Dave has said

).

Flick me an email to "pl at telecom.co.nz" with the sites you are accessing and your account number / phone number and current IP address. I'll see what the story is.

Kassey

20 posts

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#937335 19-Nov-2013 14:47

There's one website that I can never access since the switch from Slingshot's ADSL to Telecom's VDSL.

I may have the same " transparent cache issue" and have just sent an email to you, plambrechtsen.

Thanks.

stevenz

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#937338 19-Nov-2013 14:54

HappilyInsane: Wait. If a master filter is just an RJ45 jack but with VDSL capabilities, then, yes they did install a master splitter. Most of the time I was on steam was over ethernet anyway and it's been whitelisted in my firewall since the day I installed steam

An RJ45 jack in the wall is no guarantee of a master filter, just means they used one of those wallplates instead of an RJ11\BT (like the cheap guy who did my install :( ).

@KnightNZ

HappilyInsane

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#937339 19-Nov-2013 14:57

stevenz:
HappilyInsane: Wait. If a master filter is just an RJ45 jack but with VDSL capabilities, then, yes they did install a master splitter. Most of the time I was on steam was over ethernet anyway and it's been whitelisted in my firewall since the day I installed steam

An RJ45 jack in the wall is no guarantee of a master filter, just means they used one of those wallplates instead of an RJ11\BT (like the cheap guy who did my install :( ).

Any way of telling if there's a master filter?

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