SPARK IP Blocks blocked by MSN, Live, Hotmail etc

Forums › Spark New Zealand (including Skinny and BigPipe) › SPARK IP Blocks blocked by MSN, Live, Hotmail etc

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granada29

68 posts

Master Geek
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#1150025 8-Oct-2014 15:07

I went through this process (with static IP from Spark) about 2 months ago. Just fill out and submit the form at live.com, then cross your fingers.

https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts

dimsim

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#1150051 8-Oct-2014 15:29

Inphinity:
dimsim:
this i understand, but given we pay Telecom for "business class" internet access i dont think its much to expect that we have a "business class" ip address from a "business class" pool.

Not quite how it works, unfortunately. You will probably be on an Allocated Portable IP, which is standard fare for a 'static IP' allocation on either business or residential connections with most ISPs. Your ISP will likely to be happy to assist with setting up reverse DNS records etc, but managing your spam reputation really is on you. If they help with it, bonus. Yes, even if it's just because you're part of a wider address block that's affected. Your ISP are not the one blocking you.

I'd suggest you contact whoever is listing your IP in their blacklist / spamfilter etc and request they delist you.

the server is already setup with rev dns , spf etc, no open relay etc etc
our ip is not blacklisted and we do monitor this
we do not send spam and have not been listed by any of the rbl providers

for whatever reason entire telecom IP blocks have been stopped from sending mail to microsoft servers... it is not just our single ip address.

i would have thought telecom would have more hope than approaching microsoft to have our address whitelisted and certainly more reason to contact them and have THEIR ip blocks simply removed or at least open a discussion with them about why they have so many of their IP Blocks BLOCKED.

Maybe this should be moved to a MS forum...?

By all means if someone know how to approach MS to have our IP whitelisted please do tell.

dimsim

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#1150053 8-Oct-2014 15:39

michaelmurfy: You shouldn't host mail servers on premises, this is normally bad practice these days and providers can't guarantee if a block is bad, good etc.

Why not just migrate over to Office 365 and let them deal with your problem?

shouldnt? and normally?

we have a dozen or so mail servers hosted on premise and have only one issue and that is when on a telecom internet connection with a telecom static ip.

the fact that we have zero issues with servers hosted with other ISP's prompted my question to the Telecom forum

on premise hosting for us is normal.

michaelmurfy

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#1150077 8-Oct-2014 16:00

dimsim:
michaelmurfy: You shouldn't host mail servers on premises, this is normally bad practice these days and providers can't guarantee if a block is bad, good etc.

Why not just migrate over to Office 365 and let them deal with your problem?

shouldnt? and normally?

we have a dozen or so mail servers hosted on premise and have only one issue and that is when on a telecom internet connection with a telecom static ip.

the fact that we have zero issues with servers hosted with other ISP's prompted my question to the Telecom forum

on premise hosting for us is normal.

This is what Data Centres are for, if there was lets say, a massive EQ and you couldn't access your offices then how would you get your email?

I had to do some recovery work in Christchurch for this very reason. Bad planning IMO. You should never do this. File servers maybe? But Email, no.

Also, nobody expected the Christchurch quake.

Michael Murphy | https://murfy.nz
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dimsim

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#1150081 8-Oct-2014 16:06

michaelmurfy:
dimsim:
michaelmurfy: You shouldn't host mail servers on premises, this is normally bad practice these days and providers can't guarantee if a block is bad, good etc.

Why not just migrate over to Office 365 and let them deal with your problem?

shouldnt? and normally?

we have a dozen or so mail servers hosted on premise and have only one issue and that is when on a telecom internet connection with a telecom static ip.

the fact that we have zero issues with servers hosted with other ISP's prompted my question to the Telecom forum

on premise hosting for us is normal.

This is what Data Centres are for, if there was lets say, a massive EQ and you couldn't access your offices then how would you get your email?

I had to do some recovery work in Christchurch for this very reason. Bad planning IMO. You should never do this. File servers maybe? But Email, no.

Also, nobody expected the Christchurch quake.

id better go and build a bunker, buy some guns and stock up on chewing tobacco and rye whiskey.

but seriously - this will happen in the future with new infrastructure but i was only looking for a quick fix to a small issue, not a complete architecture shuffle.

Curiosity

7 posts

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#1150214 8-Oct-2014 19:56

dimsim: we run our own mail server that send/receives our email and is setup with best practice which is different to your situation where you appear use xtra's mail server to send/receive all of your email.

I'm not sure what gave you that impression - I'm actually in a pretty similar situation to you. I have a remote host running Cyrus for incoming email, and use the smarthost of whatever ISP I'm at for outgoing email. I could likely get port 25 outgoing opened up at the Cyrus end, but it's a heavily locked-down box that I've had relatively free use of for the past 20-odd years on a good-will basis, and I don't want to give the bean-counters any excuse to cut me off.

dimsim: if i was you id simply swap to gmail for email

Four problems with this: (a) it costs more than 3rd-party SMTP servers; (b) Google's SMTP server rewrites all "from" addresses to the primary address for the account, defeating the purpose of having a unique address per mailing list; (c) I've managed to keep my data away from Google's tendrils thus far, and intend to do so for as long as possible; and (d) the problem is already trivially solved, at no extra monthly cost or pain, by simply switching to another ISP.

michaelmurfy: This is what Data Centres are for, if there was lets say, a massive EQ and you couldn't access your offices then how would you get your email?

The same way I'd get my email if the California-based DC got smashed by an earthquake - I'd either pull it from tape (or if that's buried in the rubble too, I'd drag it back down from the cloud backup), restore to another machine, and keep on truckin' :) There's nothing wrong with having the primary mail server located on-premises - in fact, for small single-office businesses it can actually be beneficial, as intra-office things more or less continue working even if there's a bit of backhoe fade on the local connection (which is far more common than office-destroying earthquakes). There's also lots of things that can happen to a server that locating it in a datacenter on the other side of the world won't help with, so doing so doesn't let you get away with not doing business continuity planning.

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