Documenting my switch back to telecom broadband 'as-it-happens'

Forums › Spark New Zealand (including Skinny and BigPipe) › Documenting my switch back to telecom broadband 'as-it-happens'

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Mad Scientist
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#243289 5-Aug-2009 22:40

okay! will do that too! hmm i should start a thread on power companies too - i've been billed $1500 after switching to the smart meter because apparently they were charging me the wrong thing for a few months. smart meter, stupid Contact!

browned

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#243390 6-Aug-2009 10:41

I filled in the online move form with Telecom on the 4th Aug 09 at exactly 7.31pm. Asked them to call me between 5pm and 7.30pm. No call last night, although the wife was talking to her sister for an hour so we will see if they call tonight.

I hope to get it sorted soon, I have data to use and an end of month bill approaching so would like it sorted before I get my next bill and have to pay for another month. hmmm I also have Windows 7 to download so maybe I should be greatful they didn't get in touch last night.

cheers
db

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Ragnor

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#243426 6-Aug-2009 12:29

You might have better luck ringing Telecom rather than waiting for a call back, I suspect they are pretty busy atm.

Batman

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#243718 6-Aug-2009 22:52

no luck this evening. but the CD has arrived. called them and the rep from overseas profusely apologised incontinently - must be part of the manual/script. 'in the process of transfer' she says ...

muncher12

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#243796 7-Aug-2009 08:33

as for provisioning times it largly differs , they may put the order through for a techie to come out in 3 days time for the afternoon, more often than not the techy is in the area or doing another order before this and it can be hooked up much quicker, just depends on the area i guess.

browned

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#243812 7-Aug-2009 09:10

Ragnor: You might have better luck ringing Telecom rather than waiting for a call back, I suspect they are pretty busy atm.

All is well, Telecom called at about 6pm (bathing time for son) from a location unknown (sounded like India) and got my details and then tried to sell me all sorts of great fantastic calling options which we never would use. I was then transferred to a lovely sounding kiwi lass (Telecom employee more of these girls, they sound hot :-) and she got me sorted in about 10 minutes.

I have recieved a txt with a date of Tues 11th @ 6:04pm for the move....although this is not a garanteed move time until after I have been moved (confused?) I also took the free modem...might as well it is free.

I will report back Tues/Wed. Great timing though as my old supplier's billing period ends the 13th.

Now to use up 36GB - oh Windows 7 RTM on Technet great I will have all versions thanks.

cheers
db

qraider

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#243846 7-Aug-2009 10:38

Always a good idea to call your previous BB supplier to confirm that they have disconnected/canceled your account.

Telecom wouldn't have been able to help you kingjj as they weren't the ones billing you (they should have advised you to confirm your cancellation with the other ISP though)

As for usernames/passwords - [anything]@xtra.co.nz or [anything]@xtrabb.co.nz + [anything] as a password will work. Authentication is via the @xtra.co.nz/@xtrabb.co.nz part of the username. So long as either of those is there you should connect.

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NonprayingMantis

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#243894 7-Aug-2009 12:36

browned:
Ragnor: You might have better luck ringing Telecom rather than waiting for a call back, I suspect they are pretty busy atm.

All is well, Telecom called at about 6pm (bathing time for son) from a location unknown (sounded like India)

If it sounded like an Indian accent, then it was probably a NZ call centre. (there are quite a few Indian ex pats here who speak with distinct accents in case you hadn't noticed :D )

The Manilla call centre peeps tend to have quite strong American accents.

Batman

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#244052 7-Aug-2009 20:27

no luck this evening. i don't suppose they work over the weekend? i'm supposed to be connected by 8am monday ... hmm ...

kingjj

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#244058 7-Aug-2009 20:42

qraider:
Telecom wouldn't have been able to help you kingjj as they weren't the ones billing you (they should have advised you to confirm your cancellation with the other ISP though)

I was hoping they would be able to supply me with a copy of the notification they sent to Xnet so that I could show them that Telecom advised them, unforunately they were not able to do this. Agreed they should have advised me, when I spoke with them initally they advised me that they would advise me previous ISP, lesson learnt.

Stu

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#244064 7-Aug-2009 21:02

qraider: As for usernames/passwords - [anything]@xtra.co.nz or [anything]@xtrabb.co.nz + [anything] as a password will work. Authentication is via the @xtra.co.nz/@xtrabb.co.nz part of the username. So long as either of those is there you should connect.

If you have a static IP or have opted out of port 25 blocking, then you need to use your correct username (e.g. username.xadsl@xtra.co.nz) and password or your custom profile won't load at authentication. There may be other circumstances requiring it but those are two I am aware of. :-)

NonprayingMantis: If it sounded like an Indian accent, then it was probably a NZ call centre. (there are quite a few Indian ex pats here who speak with distinct accents in case you hadn't noticed :D )

The Manilla call centre peeps tend to have quite strong American accents.

I phoned 123 today to have interleaving switched off. The automated system sent me to Manilla (I think, from the accent) and after about 5 minutes the lady said the system had sent me to the wrong place and I get put through to a woman with a Canadian accent (sounded Canadian), in Hamilton! In no time at all she'd done the required and it will be turned off tonight.

I switched to Telecom last week (after a delay of a day or so from what I was quoted, but not an issue) and coincidentally was switched to ADSL2+ in the new cabinet over the road the day after. Very happy so far. First time I've ever had internet access with Telecom in around 14 years of being connected.

kingjj: I was hoping they would be able to supply me with a copy of the notification they sent to Xnet so that I could show them that Telecom advised them, unforunately they were not able to do this. Agreed they should have advised me, when I spoke with them initally they advised me that they would advise me previous ISP, lesson learnt.

Xnet phoned me to confirm I wanted tolls to go back with Telecom. Nothing however regarding the broadband shift. A ploy to get a few more $$ out of those defecting?

/my2cents(exc GST)

Batman

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#244290 8-Aug-2009 20:45

no luck this evening. day 3.

call center person seems like they were reading from a script - and rather badly too - taking at least 2-3 tries to read each line, and the lines seem disjointed - perhaps some contribution from poorly created pathway-scripts - if A then read line C page 264 but if B then read line 222 page 145 like an adventure book!

Ragnor

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#244321 8-Aug-2009 23:26

BigHammer:

If you have a static IP or have opted out of port 25 blocking, then you need to use your correct username (e.g. username.xadsl@xtra.co.nz) and password or your custom profile won't load at authentication. There may be other circumstances requiring it but those are two I am aware of. :-)

Does that apply to interleaving? I asked to have it turned off and it hasn't applied yet, over 24 hours later.

Batman

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#244513 9-Aug-2009 19:09

no luck this evening. asked them to use my old username and password - said ok done. we shall see if

1) it connects at 0800 tomorrow as promised
2) it uses my old username and password as promised

why oh why does it take so long :(

Ragnor

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#244552 9-Aug-2009 21:31

I understand your impatience but I think 3 workings days is a reasonable turn around time for a provider change given they have to give 2 working days notice to your previous ISP as someone mentioned earlier.

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