Employees unboxing new phones.

Forums › Spark New Zealand (including Skinny and BigPipe) › Employees unboxing new phones.

1 | 2 | 3 | 4

Gilco2

1556 posts

Uber Geek

#615485 26-Apr-2012 15:36

I dont mind if they test the phone that it is working correctly and you still take the box home with you. I bought a HTC Trophy from Vodafone when they were relesed and get home unbox it. Took an hour trying to set it up it was so slow and not responsive. Meant another 50km round trip to take back for them to check and say yes it is faulty and then swap it for another. Then same thing happened when I bought a Galaxy S2 from Noelleeeming, get home and doesnt work, another 50km roung trip to take it back and they checked it and said since its only day they will just swap it. So they should. So now if I buy one from shop, I go to car unbox and check it before I drive away

HTPC Intel Pentium G3258 cpu, Gigabyte H97n-wifi motherboard, , 8GB DDR3 ram, onboard graphics. Hauppuage HVR 5500 tuner, Silverstone LC16M case, Windows 10 pro 64 bit using Nextpvr and Kodi

snnet

1410 posts

Uber Geek

#615578 26-Apr-2012 17:45

jofizz:
snnet: ...although I've never been foolish enough to buy an apple product...

I know I shouldn't feed the trolls. I know I shouldn't.

Did you happen to read the summary of Apple's sales from first quarter 2012?
385,000 iPhones and 130,000 iPads sold PER DAY. PER DAY of the Quarter.
That's a hell of a lot of foolish people!

Cheers,
Joseph

Sorry, those figures mean nothing to me :D I wasn't one of those people and I'm immensely pleased I wasn't after hearing about the countless failures and entertaining fixes that seem to come out of a cartoon (a rubber band? HAH)

Handsomedan

7285 posts

Uber Geek

ID Verified

Trusted

Subscriber

#616093 27-Apr-2012 15:27

I bought a car stereo a few months back for my newly purchased car - the guy at the store who fitted it was kind enough to ask me if I wanted to open it (he referred to the "don;t want to open your Christmas presents" theory).

I wasn't overly bothered so he opened it, fitted it, found it was DOA and promptly replaced it.

If I'd taken it home and opened it myself and then tried to fit it, I would have had far less luck having a claim of DOA, I feel.

I do understand the sentiment though - I like to open my shiny new stuff myself...after all, it's mine. But by the same token, good customer service is designed to suit all - therefore the less tech-savvy people would need this type of service or they'd simply feel like nobody cares.

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

Handsome Dan does not currently have a side hustle as the mascot for Yale

*Gladly accepting donations...

mattwnz

20147 posts

Uber Geek

#616158 27-Apr-2012 16:57

Handsomedan: I bought a car stereo a few months back for my newly purchased car - the guy at the store who fitted it was kind enough to ask me if I wanted to open it (he referred to the "don;t want to open your Christmas presents" theory).

I wasn't overly bothered so he opened it, fitted it, found it was DOA and promptly replaced it.

If I'd taken it home and opened it myself and then tried to fit it, I would have had far less luck having a claim of DOA, I feel.

I do understand the sentiment though - I like to open my shiny new stuff myself...after all, it's mine. But by the same token, good customer service is designed to suit all - therefore the less tech-savvy people would need this type of service or they'd simply feel like nobody cares.

You shouldn't have had any problem. However that is a slightly different situation, as fitting a car stereo is a lot more complex than turning on a phone.

AndrewMac

83 posts

Master Geek

#616677 28-Apr-2012 17:59

mattwnz:
Handsomedan: I bought a car stereo a few months back for my newly purchased car - the guy at the store who fitted it was kind enough to ask me if I wanted to open it (he referred to the "don;t want to open your Christmas presents" theory).

I wasn't overly bothered so he opened it, fitted it, found it was DOA and promptly replaced it.

If I'd taken it home and opened it myself and then tried to fit it, I would have had far less luck having a claim of DOA, I feel.

I do understand the sentiment though - I like to open my shiny new stuff myself...after all, it's mine. But by the same token, good customer service is designed to suit all - therefore the less tech-savvy people would need this type of service or they'd simply feel like nobody cares.

You shouldn't have had any problem. However that is a slightly different situation, as fitting a car stereo is a lot more complex than turning on a phone.

not for some people! seen a few oldies who think their phone's dead but it's just off :P

doctormaxim

102 posts

Master Geek

#616698 28-Apr-2012 18:25

AndrewMac:
mattwnz:
Handsomedan: I bought a car stereo a few months back for my newly purchased car - the guy at the store who fitted it was kind enough to ask me if I wanted to open it (he referred to the "don;t want to open your Christmas presents" theory).

I wasn't overly bothered so he opened it, fitted it, found it was DOA and promptly replaced it.

If I'd taken it home and opened it myself and then tried to fit it, I would have had far less luck having a claim of DOA, I feel.

I do understand the sentiment though - I like to open my shiny new stuff myself...after all, it's mine. But by the same token, good customer service is designed to suit all - therefore the less tech-savvy people would need this type of service or they'd simply feel like nobody cares.

You shouldn't have had any problem. However that is a slightly different situation, as fitting a car stereo is a lot more complex than turning on a phone.

not for some people! seen a few oldies who think their phone's dead but it's just off :P

Seen plenty of those, or the sim just sitting under or on the battery!

michaelmurfy

meow
13242 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#617962 1-May-2012 15:09

I work in a TRS store - and for most people I will unbox their phone(s) and set it up for them. 99% of people don't mind at all, but I also normally ask if they would like this - at the end of the day it's all part of customer service.

People who post on here complaining it's bad practise just annoy me, we are just being helpful, if you don't want us to unbox your phone and set it up then just say!

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Sharesies kids

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).

mattwnz

20147 posts

Uber Geek

#617964 1-May-2012 15:13

michaelmurfy: but I also normally ask if they would like this !

Yes that is what it is all about, the choice. In the case of the OP, it didn't sound like they were offered that choice.

richirvine

42 posts

Geek

Trusted

#617977 1-May-2012 15:54

Hi guys - can I ask what store the un-requested un-boxing occurred in? I'll pass it on to the Telecom team so they can investigate. Thanks heaps.

@richirvine
@telecomnz

tardtasticx

3075 posts

Uber Geek

#617984 1-May-2012 16:51

If they offered the choice of unboxing it for us or not, then I wouldn't be as annoyed, but they didn't give us that option. I realise you're doing it for the benefit of us, but it should be asked every time.

richirvine: Hi guys - can I ask what store the un-requested un-boxing occurred in? I'll pass it on to the Telecom team so they can investigate. Thanks heaps.

Telecom at Sylvia Park, Auckland. And Telecom at Westfield Manukau, Auckland.

mattwnz

20147 posts

Uber Geek

#617988 1-May-2012 17:07

tardtasticx: If they offered the choice of unboxing it for us or not, then I wouldn't be as annoyed, but they didn't give us that option. I realise you're doing it for the benefit of us, but it should be asked every time.

richirvine: Hi guys - can I ask what store the un-requested un-boxing occurred in? I'll pass it on to the Telecom team so they can investigate. Thanks heaps.

Telecom at Sylvia Park, Auckland. And Telecom at Westfield Manukau, Auckland.

Agree. Part of buying an apple device is the experience of opening the box, as it is largely about presentation and design.

networkn

Networkn
32350 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#618003 1-May-2012 18:09

Wow 4 pages and this thread is still going on. Stores should ASK before opening. Solves everything. If if bothers you if they open your stuff, be vigilent. How much more can there be to it than this? 4 Pages of conversation.. Yikes :)

1 | 2 | 3 | 4