Speculation that telecom are to charge for paper bills ??

Forums › Spark New Zealand (including Skinny and BigPipe) › Speculation that telecom are to charge for paper bills ??

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Zeon

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#939344 23-Nov-2013 00:02

So it costs $.50 to mail these days right? Let's say there are printing costs too that make it $0.70 - and Telecom send a million a month, that's like nearly 10 million a year if everyone switched?

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rugrat

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#939358 23-Nov-2013 00:53

I require my bill in paper format, or be able to charge it to my credit card.

If telecom won't provide me with one or the other then they no longer suit my purposes, there are other providers that will provide me with the service that I wish to recieve.

They are making more then 70 cents a month off me, so their loss in the end.

I'd be interested to know if a company can legally say a bill is over due for payment that hasn't been posted and there's no other agreed communication method by both parties.

Zeon

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#939360 23-Nov-2013 01:05

rugrat: I require my bill in paper format, or be able to charge it to my credit card.

If telecom won't provide me with one or the other then they no longer suit my purposes, there are other providers that will provide me with the service that I wish to recieve.

They are making more then 70 cents a month off me, so their loss in the end.

I'd be interested to know if a company can legally say a bill is over due for payment that hasn't been posted and there's no other agreed communication method by both parties.

I think just charging extra for the paper bill is a good way to support situations such as your's

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michaelmurfy

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#939363 23-Nov-2013 02:46

Zeon:
rugrat: I require my bill in paper format, or be able to charge it to my credit card.

If telecom won't provide me with one or the other then they no longer suit my purposes, there are other providers that will provide me with the service that I wish to recieve.

They are making more then 70 cents a month off me, so their loss in the end.

I'd be interested to know if a company can legally say a bill is over due for payment that hasn't been posted and there's no other agreed communication method by both parties.

I think just charging extra for the paper bill is a good way to support situations such as your's

Since when have you required a paper bill for credit card payments? I pay mine fine without a paper bill.

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Kyanar

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#939376 23-Nov-2013 07:23

michaelmurfy:
Zeon:
rugrat: I require my bill in paper format, or be able to charge it to my credit card.

If telecom won't provide me with one or the other then they no longer suit my purposes, there are other providers that will provide me with the service that I wish to recieve.

They are making more then 70 cents a month off me, so their loss in the end.

I'd be interested to know if a company can legally say a bill is over due for payment that hasn't been posted and there's no other agreed communication method by both parties.

I think just charging extra for the paper bill is a good way to support situations such as your's

Since when have you required a paper bill for credit card payments? I pay mine fine without a paper bill.

He argues that unless Telecom stops charging their 3% surcharge for credit card payments, he will only pay by Post Office. Apparently Internet Banking isn't good enough.

tardtasticx

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#939388 23-Nov-2013 08:39

Kyanar:
michaelmurfy:
Zeon:
rugrat: I require my bill in paper format, or be able to charge it to my credit card.

If telecom won't provide me with one or the other then they no longer suit my purposes, there are other providers that will provide me with the service that I wish to recieve.

They are making more then 70 cents a month off me, so their loss in the end.

I'd be interested to know if a company can legally say a bill is over due for payment that hasn't been posted and there's no other agreed communication method by both parties.

I think just charging extra for the paper bill is a good way to support situations such as your's

Since when have you required a paper bill for credit card payments? I pay mine fine without a paper bill.

He argues that unless Telecom stops charging their 3% surcharge for credit card payments, he will only pay by Post Office. Apparently Internet Banking isn't good enough.

Well for a lot of people, credit cards are an easier method of payment. I'd pay using cc if telecom didn't charge the fees for it. Why not earn rewards points and have your own money sit for a couple of weeks earning interest?

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shk292

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#939409 23-Nov-2013 09:55

This talk of "passing savings on" amuses me. Surely, ISPs are in a competitive market - they have to keep their prices sharp to retain customers (unless we believe that massive collusion is going on). So, if they reduce their costs, they can afford to reduce their charges and/or offer more product for the same price. It seems very naive to think that they are going to automatically reduce the charge by the direct amount of a cost saving, this is not how a business works - I don't expect a xx cent discount when they change to a cheaper power provider or reduce staff headcount.
Sure, there are people who need/want/bloody-mindedly-insist-on a paper bill. That's fine, but it should be a chargeable extra at a monthly cost plus profit margin for the ISP. Otherwise, those of us who have moved into the 21st century are subsidising those who haven't. If that means some customers switch ISP, then that's just part of the competitive process

michaelmurfy

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#939455 23-Nov-2013 12:10

Kyanar:
michaelmurfy:
Zeon:
rugrat: I require my bill in paper format, or be able to charge it to my credit card.

If telecom won't provide me with one or the other then they no longer suit my purposes, there are other providers that will provide me with the service that I wish to recieve.

They are making more then 70 cents a month off me, so their loss in the end.

I'd be interested to know if a company can legally say a bill is over due for payment that hasn't been posted and there's no other agreed communication method by both parties.

I think just charging extra for the paper bill is a good way to support situations such as your's

Since when have you required a paper bill for credit card payments? I pay mine fine without a paper bill.

He argues that unless Telecom stops charging their 3% surcharge for credit card payments, he will only pay by Post Office. Apparently Internet Banking isn't good enough.

There's other fees on a credit card that make the 3% Telecom charge appear very small. They're not going to fund your Hotpoints. How I see it is if you're wanting to charge it to a credit card suck up and pay the 3% (or $3 per $100) which is not really that much imo.

rugrat

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#939475 23-Nov-2013 12:24

So i choose to pay by cash, since telecom finds credit card payments not profitable.

Looks like theres now a problem with cash, as now telecom doesn't want to mail out bill.

Then there's the people that only have phone line, no internet, looks like they won't get charged for paper bill, but there must be less profit from them then someone that pays bigger bill with internet as well.

To my knowledge telecom are the only phone company charging for credit cards, so I will move on when it happens. The competetive model as someone pointed out. I will not suck it up.

Yyrael

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#940260 25-Nov-2013 12:35

rugrat: So i choose to pay by cash, since telecom finds credit card payments not profitable.

Looks like theres now a problem with cash, as now telecom doesn't want to mail out bill.

Then there's the people that only have phone line, no internet, looks like they won't get charged for paper bill, but there must be less profit from them then someone that pays bigger bill with internet as well.

To my knowledge telecom are the only phone company charging for credit cards, so I will move on when it happens. The competetive model as someone pointed out. I will not suck it up.

Credit cards surcharges have always been there for companies we've just chosen to stop absorbing them. While I can appreciate that a lot of people don't like this or that we're cutting paper billing out there are still plenty of easy ways to pay.
If you really want to pay at a post office you're still able to print your own bill, you can even print only the first page and save some trees

. Alternatively you could set a direct debit up or an automatic payment, you could pay direct by internet banking which is even easier than going to the post office (and my preferred method), you could pay from your mobile with the right banking app! If you're so inclined you can even pay by cheque. There are still plenty of options to pay which are in my opinion much easier than taking the bill to the post office and if you need any help with them you can find all the info here

On a side note people who have a phone line and internet can still have their bills by post they just cannot have access to MyTelecom and their bill posted to them since they can clearly access their bill online. You are still able to check your broadband usage here if you do not have a MyTelecom account using your standard user name and password.

mattwnz

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#941811 27-Nov-2013 15:41

How easy is it to cancel mytelecom? I signed my parents up for it, as I told them they would still receive a paper bill, but now they have received an email to say that paper bills will stop which they don't want.
I have tried to cancel it online via mytelecom, but there is no information about how to do it. Even when I ask the question in their help system.

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Yyrael

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#941836 27-Nov-2013 16:44

mattwnz: How easy is it to cancel mytelecom? I signed my parents up for it, as I told them they would still receive a paper bill, but now they have received an email to say that paper bills will stop which they don't want.
I have tried to cancel it online via mytelecom, but there is no information about how to do it. Even when I ask the question in their help system.

You can call to have it done or alternatively PM me with the details and necessary info and I can sort it.

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