Telecom broadband and websites seem to be down

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom broadband and websites seem to be down

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#181267 30-Nov-2008 23:04

cokemaster:
Zippity: pressf1.pcworld.co.nz is offline and has been for several hours :(

When will Telecom publicly admit that they have f%$#@ up big time?

Aren't they hosted at Iconz?

Their secondary nameserver is NS1.ICONZ.CO.NZ so I'd assume so yes.

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#181268 30-Nov-2008 23:05

Ah.

I was looking at:

;; QUESTION SECTION:
;pressf1.pcworld.co.nz.        IN    A

;; ANSWER SECTION:
pressf1.pcworld.co.nz.    2643    IN    CNAME    forums.pcworld.co.nz.
forums.pcworld.co.nz.    2772    IN    A    210.48.100.45

and

;; QUESTION SECTION:
;45.100.48.210.in-addr.arpa. IN PTR

;; ANSWER SECTION:
45.100.48.210.in-addr.arpa. 3600 IN PTR ip-210-48-100-45.iconz.net.nz.

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#181271 30-Nov-2008 23:24

Zippity: pressf1.pcworld.co.nz is offline and has been for several hours :(

PressF1 went down just after lunch on Sunday according to a member in ChatF1.

When will Telecom publicly admit that they have f%$#@ up big time?

Telecom did not cause PressF1 to go down, I think PressF1 went down due to a power supply issue ( I think the same power issue Telecom had).

The PC World website has been down since Friday night.

stu28

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#181272 30-Nov-2008 23:25

cokemaster:
Zippity: pressf1.pcworld.co.nz is offline and has been for several hours :(

When will Telecom publicly admit that they have f%$#@ up big time?

Aren't they hosted at Iconz?

No, PressF1 is not hosted in Iconz, its hosted on a Iconz internet connection.

Bung

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#181285 1-Dec-2008 07:13

Telecom's apology in Mondays DomPost is buried on page 7 next to the Dilbert cartoon. Deliberate?

freitasm

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#181287 1-Dec-2008 07:41

stu28:
cokemaster:
Zippity: pressf1.pcworld.co.nz is offline and has been for several hours :(

When will Telecom publicly admit that they have f%$#@ up big time?

Aren't they hosted at Iconz?

No, PressF1 is not hosted in Iconz, its hosted on a Iconz internet connection.

If Pressf1 is like PCWorld and CW then they are hosted by Fairfax itself. AFAIK Telecom is not involved.

People should stop trying to find things were things don't exist...

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#181288 1-Dec-2008 07:49

>People should stop trying to find things were things don't exist...

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#181306 1-Dec-2008 09:31

haha nice one :)

I think telecom's appology is also over at theherald.co.nz , but they still wont say exactly what happened and probably never will.

NealR

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#181382 1-Dec-2008 16:28

Just curious to know whether knowing the route cause changes anything. Or would you rather be more interested to know that everyone on the responsible organisation is doing everything possible (incl spending $$) to ensure it does not happen again...just curious.

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#181386 1-Dec-2008 16:51

NealR: Just curious to know whether knowing the route cause changes anything. Or would you rather be more interested to know that everyone on the responsible organisation is doing everything possible (incl spending $$) to ensure it does not happen again...just curious.

The Jokes Forum is on the other page................

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#181391 1-Dec-2008 17:09

I don't think it's a joke at all. Neal is quite serious on this post.

What's funny about a fault that caused hundreds of thousands to be affected by an outage and have an organisation working to make sure it doesn't happen again?

It's this lack of respect that makes some people high up in the organisation to think twice before authorising employees to post in forums.

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#181394 1-Dec-2008 17:33

I don't think it is a joke either.

While it is nice to know work is being carried out to prevent a re-occurence, that is what we expect would occur.

Remembering this is a geek community, it is the curiosity of what actually happened that is the basis of the request, Joe Public won't care too much but us geeks on the other hand . . . :-)

Zippity

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#181397 1-Dec-2008 17:39

Geez - talk about touchy.

Telecom has done SFA to endow itself to many users lately

Simonm

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#181400 1-Dec-2008 17:43

rabsoft: I heard that Telcom has had a Major problem with power going down at MDR there main exchange

Yeah, I heard that too.

Doesn’t explain why DNS started breaking on Friday afternoon, followed by increasing outages towards the evening.

NealR: Just curious to know whether knowing the route cause changes anything. Or would you rather be more interested to know that everyone on the responsible organization is doing everything possible (incl spending $$) to ensure it does not happen again...just curious.

I too would like to know why it went down. In today’s age of block level replication, and the fact that Telecom has access to a large low latency network I would think that 99.999% uptime (5.15mins down) is achievable by those with Telecom size budgets.

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#181401 1-Dec-2008 17:45

It is not being touchy.

I actually haven't seen many problems on Telecom's offering - except for this last weekend huge outage. I have reports of many people that are happily using the broadband at consistent speeds while other ISPs are shapping, blocking, filtering...

Also according to some consumer surveys Telecom managed come from behind the ranks last year to very close to the top this year - thanks to a lot of internal work. I know because I've attended an internal conference and there is a lot of stuff people out there don't know. And the other marketing departments are better.

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