Telecom Ultra VDSL Residential Plans

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222 posts

Master Geek

#865338 24-Jul-2013 19:45

thanks. Might have to do that. Good to know that this sort of stuff is not that unusual

michaelmurfy

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#865402 24-Jul-2013 22:16

I guess this is another "Answer all the questions" post hah, but thanks guys for helping eachover out, I've been pretty busy at work and have a few personal projects on the go so haven't had too much time with Geekzone.

nightieripper: Grrr
ordered vdsl fortnight ago...and promptly received txt saying they would install it today between 12-5..Great!!
just rang telecom as chorus guy is MIA... its now been bumped to tomorrow .. wife been home all afternoon waiting..
now I am in the dog box!!....
thanks Chorus / Telecom

That's pretty suboptimal, but sometimes it can happen depending on Chorus's workload, they've got other customers from every other ISP to deal with and sometimes can be stuck at a job for longer than they expect, afterall they're humans too :) Hang in tight, I'm sure you won't be in the dogbox for long!

getresults:
Is there any way to look up the local cabinet based on address?
Is it unusual for my upstream attenuation to jump from 3.8 (ADSL2+) to 43.3 (VDSL)?
Thanks again!

From what I've read you seem to have found this, but if you would like any clarification feel free to flick me a private message with your landline number and I can check your local cabinet. Your line speeds are pretty good for 400-500m however but as I say to everyone else, it's very hard to estimate VDSL speed until it's been installed for over 10 days and things such as wiring and distance can drop it's speeds due to it being a far higher frequency.

keriboi: Just got home, connection has been up for 6 hours. Has exceeded my expectations.

That's a pretty good connection! I'd love something like that at my address hah.

Bobdn: that's impressive. I just had vdsl installed 1 hour ago. Chorus advised I was getting 31 down and 10 up which is fine by me. However, now I get a message saying "Technicolor Tg589vn v2 network error". I rang telecom and was told that the job hadnt been completed and it could take 24 hours before im back on the internet. It was working. Is there something I'm supposed to be doing my end? .Im wired not wireless and im getting a solid broadband light on modem.
Any advice gratefully recieved.

Just like AKLWestie said, do a factory reset on your VDSL modem, for some strange reason this has been fixing some weird issues - but hopefully you won't be without internet for long, but on behalf of the guys I do apologise about this, it can sometimes happen, no ISP has ever done a VDSL rollout on this kind of level in NZ so some problems are expected but we're ironing these out as they come, it's very hard to do internal testing without a bulk of VDSL installs ;)

Nate001: So I ordered VDSL in the weekend after getting confirmation from Michael that VDSL was available at my address. Modem arrived today but then a few hours later I got a call saying we could not get connected to VDSL and telecom does not know when we can, the girl said Chorus said the equipment was not installed in the exchange, the exchange being the Nelson exchange surprised me as is not that small.

Anyone able to shed some light on what they are talking about?

I must admit, that's pretty weird. My real job however is not on the broadband helpdesk, I'm just helping out here :) By the looks it's a brand new cabinet just installed around the area and VDSL availability has just happened in that area, when we popped through a provisioning order Chorus might have pulled it back saying "Hey, this cabinet is not ready yet" - the cabinet itself doesn't exist on Google Streetview. I'll have somebody from the VDSL team take a look at it tomorrow for you.

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Nate001

638 posts

Ultimate Geek

#865444 24-Jul-2013 22:56

I must admit, that's pretty weird. My real job however is not on the broadband helpdesk, I'm just helping out here :) By the looks it's a brand new cabinet just installed around the area and VDSL availability has just happened in that area, when we popped through a provisioning order Chorus might have pulled it back saying "Hey, this cabinet is not ready yet" - the cabinet itself doesn't exist on Google Streetview. I'll have somebody from the VDSL team take a look at it tomorrow for you.

Oh no not blaming you Michael, appreciate all the help. (if you didn't check I probably would have never gotten around to ordering it)

I found it strange myself as by the looks of it the telecom system thought it was available, if it wasn't they wouldn't have sent out the modem etc. Not sure of the extent of the knowledge of the girl who rang, would it be more likely the cabinet rather than the exchange that is not ready? The cabinet has been there for 2-3+ years.

Nate001

638 posts

Ultimate Geek

#865447 24-Jul-2013 22:59

Forgot to mention Michael, the cabinet is on street view, the location on your map is a bit off, further up the hill. More like 29 richardson st.

bot

17 posts

Geek

#865450 24-Jul-2013 23:05

michaelmurfy: No worries! Strange how that's working with some people. What sort of speeds are you getting now?

The current (Telecom) test looks like this:

This isn't epic (being a couple of Mbps better than my previous ADSL bandwidth) but is incomparably better than before the factory reset so I am appreciative of that :-).

The attenuation seems a bit high, though may be right depending on how far the cabinet actually is. The Chorus tech said ~200m, BB Support say ~500m. Are the cabinet locations available from Chorus so I can check?

I'm wondering whether, during the period BB Support were trying to get Chorus to "fix" the line the config was changed to slow things down to try to resolve the situation or the optimisation process switched to a slower profile. I can't see details in the modem log about about the optimisations and profile applied though I seem to remember some posts here showing that detail.

Thanks again.

Kirdog

202 posts

Master Geek

#865477 25-Jul-2013 01:05

Probably its not right forum. But i'm still interesting in VDSL and upgrade restrictions.

I have done a lot of research and i have found that VDSL reasonable to install if your distance not more then 1800 meters. (even 2000 meters you will still get higher speeds).

I think i will not be accepted to upgrade to VDSL on my property, because i have 1500 meters distance from the cabinet. Also i have 25-26 dBm Line attenuation. But with this stats i can still get 18-16 Mbps Downstream and 6-7 Mbps Upstream (which i really need). I will be completely happy with this speeds. I will not get Any UFB on my street until 20**+.

Currently i have ADSL2+ connection with this speeds:

DSL Upstream Rate: 1029 Kbps
DSL Downstream Rate: 13107 Kbps

Download is fine, but upload is really bad. Upload speeds for me is very important.

If i will get VDSL i will have something like at least UP-6/16-DOWN, and for me it will be enough. But chorus don't want to do installation if my line attenuation is not higher then 10.8 but WHY!?

Also with my stats i should get 17 Mbps download and 2 Mbps upload speeds with ADSL2+, but i don't get it :).

And is it any way to get symmetric connection in NZ like 6/6 via SDSL?

Small Offtop:

In Russia (i'm from russia) i had just STP cable connected with network speed 100 mbps or 1 GBps/s and internet speed 60/60(or 130/130 or 180/180, depends on plan and connection) Mbps symmetric. And i paid for it just 15 USD per month with unlimited data in local ISP network and Internet. SO No modems, no routers, no master filters and other devices, just STP/UTP(cat6) twisted pair cable, goes inside of your house. Coverage is 100 meters from small box(similar to cabinet) which can be mounted on tree or power-line pole (or hided somewhere else). This box includes controlled switch and optical crosses + media converters. Cheaper solution. UFB connection in NZ for me is strange, it like wasting money for ISPs.

Sorry about my bad English guys :>

Sorry about my English guys :>

Inphinity

2780 posts

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#865585 25-Jul-2013 09:25

Kirdog:
Also with my stats i should get 17 Mbps download and 2 Mbps upload speeds with ADSL2+, but i don't get it :).

How do you fathom that? The ADSL2+ standard defines 1.4Mbps as the maximum upstream bandwidth, so you'd need to be doing port bonding to get above this. Yes, some countries do offer this to allow upstream speeds approaching 3Mbps and downstream of up to 48mbps over ADSL2+, but since it requires use of two ports on the DSLAM etc, it's more costly & involved from a network perspective (there have been cases of people having to wait for ports to free up to get adsl here at all, let alone other users being allocated multiple ports ;)).

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timbosan

2159 posts

Uber Geek

#865607 25-Jul-2013 09:37

Kirdog: Probably its not right forum. But i'm still interesting in VDSL and upgrade restrictions.

I have done a lot of research and i have found that VDSL reasonable to install if your distance not more then 1800 meters. (even 2000 meters you will still get higher speeds).

I think i will not be accepted to upgrade to VDSL on my property, because i have 1500 meters distance from the cabinet. Also i have 25-26 dBm Line attenuation. But with this stats i can still get 18-16 Mbps Downstream and 6-7 Mbps Upstream (which i really need). I will be completely happy with this speeds. I will not get Any UFB on my street until 20**+.

Sorry about my bad English guys :>

I am 1.49KM from the exchange (according to Chrous) and I cannot get more than 15,000 down and 700k up on VDSL (sync speeds), which is worse than what I got on ADSL2+. I have been working extensively with Telecom and Chorus to try and resolve this, but it looks like I am just too far. I too was hoping for an increase in upload speeds, but that's the part that got slower!

Others may confirm, but I think VDSL is limited to 800m to get acceptable rates.

I will be reverting back to ADSL this week.

michaelmurfy

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#865627 25-Jul-2013 09:46

Nate001:
Oh no not blaming you Michael, appreciate all the help. (if you didn't check I probably would have never gotten around to ordering it)

I found it strange myself as by the looks of it the telecom system thought it was available, if it wasn't they wouldn't have sent out the modem etc. Not sure of the extent of the knowledge of the girl who rang, would it be more likely the cabinet rather than the exchange that is not ready? The cabinet has been there for 2-3+ years.

Nate001: Forgot to mention Michael, the cabinet is on street view, the location on your map is a bit off, further up the hill. More like 29 richardson st.

Ah, cheers for that :) I'll get somebody to check it out today for you.

bot: I'm wondering whether, during the period BB Support were trying to get Chorus to "fix" the line the config was changed to slow things down to try to resolve the situation or the optimisation process switched to a slower profile. I can't see details in the modem log about about the optimisations and profile applied though I seem to remember some posts here showing that detail.Thanks again.

Feel free to flick me a private message and I can look into this for you, since I've got quite a high workload this won't be until I finish work however :)

timbosan: Others may confirm, but I think VDSL is limited to 800m to get acceptable rates.I will be reverting back to ADSL this week.

That's a shame! At-least you gave it a shot but now you've got a master filter I'd say you'll have some pretty good ADSL (which as I remember was one of the plans anyway) also Kirdog here's your question answered, if Chorus (the company who owns all the lines) did VDSL installs regardless this would create a bit of a nightmare for the ISP in terms of support, us and Chorus would rather have people with good speeds than the odd person with bad speeds, ADSL is your only hope :) VDSL you'll find just won't work well with this much line just like Tim's.

timbosan

2159 posts

Uber Geek

#865632 25-Jul-2013 09:51

timbosan: Others may confirm, but I think VDSL is limited to 800m to get acceptable rates.I will be reverting back to ADSL this week.

That's a shame! At-least you gave it a shot but now you've got a master filter I'd say you'll have some pretty good ADSL (which as I remember was one of the plans anyway) also Kirdog here's your question answered, if Chorus (the company who owns all the lines) did VDSL installs regardless this would create a bit of a nightmare for the ISP in terms of support, us and Chorus would rather have people with good speeds than the odd person with bad speeds, ADSL is your only hope :) VDSL you'll find just won't work well with this much line just like Tim's.

Yah! Lucky me! The only (?) person so far that has had to fall back to ADSL ;-) Even AKLWestie managed to get his working. Oh well, it could be worse, I could be stuck using Woosh!

michaelmurfy

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#865662 25-Jul-2013 10:18

timbosan:
Yah! Lucky me! The only (?) person so far that has had to fall back to ADSL ;-) Even AKLWestie managed to get his working. Oh well, it could be worse, I could be stuck using Woosh!

Or be on a Conklin ;) I think you're one of the very few people who had to fall back onto ADSL, it was going to happen to somebody hah.

Kirdog

202 posts

Master Geek

#865671 25-Jul-2013 10:26

Inphinity:
Kirdog:
Also with my stats i should get 17 Mbps download and 2 Mbps upload speeds with ADSL2+, but i don't get it :).

How do you fathom that? The ADSL2+ standard defines 1.4Mbps as the maximum upstream bandwidth, so you'd need to be doing port bonding to get above this. Yes, some countries do offer this to allow upstream speeds approaching 3Mbps and downstream of up to 48mbps over ADSL2+, but since it requires use of two ports on the DSLAM etc, it's more costly & involved from a network perspective (there have been cases of people having to wait for ports to free up to get adsl here at all, let alone other users being allocated multiple ports ;)).

2 Ports? It's using different frequency and single line.

Need higher upstream rate -_-...

Sorry about my English guys :>

Kirdog

202 posts

Master Geek

#865676 25-Jul-2013 10:29

timbosan:
Kirdog: Probably its not right forum. But i'm still interesting in VDSL and upgrade restrictions.

I have done a lot of research and i have found that VDSL reasonable to install if your distance not more then 1800 meters. (even 2000 meters you will still get higher speeds).

I think i will not be accepted to upgrade to VDSL on my property, because i have 1500 meters distance from the cabinet. Also i have 25-26 dBm Line attenuation. But with this stats i can still get 18-16 Mbps Downstream and 6-7 Mbps Upstream (which i really need). I will be completely happy with this speeds. I will not get Any UFB on my street until 20**+.

Sorry about my bad English guys :>

I am 1.49KM from the exchange (according to Chrous) and I cannot get more than 15,000 down and 700k up on VDSL (sync speeds), which is worse than what I got on ADSL2+. I have been working extensively with Telecom and Chorus to try and resolve this, but it looks like I am just too far. I too was hoping for an increase in upload speeds, but that's the part that got slower!

Others may confirm, but I think VDSL is limited to 800m to get acceptable rates.

I will be reverting back to ADSL this week.

Hmm, Is it VDSL2+ or VDSL? Because VDSL with 1.5 Km == nothing.

Strange, but upload speed should be higher anyway. o_O

Sorry about my English guys :>

Amosnz

567 posts

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#865677 25-Jul-2013 10:31

Inphinity:
Kirdog:
Also with my stats i should get 17 Mbps download and 2 Mbps upload speeds with ADSL2+, but i don't get it :).

How do you fathom that? The ADSL2+ standard defines 1.4Mbps as the maximum upstream bandwidth, so you'd need to be doing port bonding to get above this. Yes, some countries do offer this to allow upstream speeds approaching 3Mbps and downstream of up to 48mbps over ADSL2+, but since it requires use of two ports on the DSLAM etc, it's more costly & involved from a network perspective (there have been cases of people having to wait for ports to free up to get adsl here at all, let alone other users being allocated multiple ports ;)).

Annex M is available on quite a few DSLAMS in Aus (none of Telstras however) and enables a faster upload on a single line, perhaps he's referring to tech that was never deployed in NZ.
http://www.internode.on.net/support/faq/adsl/adsl2_annex_m/

Speedtest

Inphinity

2780 posts

Uber Geek

#865698 25-Jul-2013 10:55

Amosnz:
Annex M is available on quite a few DSLAMS in Aus (none of Telstras however) and enables a faster upload on a single line, perhaps he's referring to tech that was never deployed in NZ.
http://www.internode.on.net/support/faq/adsl/adsl2_annex_m/

Yes, but Annex M is not part of the base ADSL2+ specification ;) Anyway, let's not derail the thread.

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