Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

1 | ... | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | ... | 120

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#311440 25-Mar-2010 20:45

CrushKill:
[snip]
As for being fixed:

Norpsely: After a lenghty chat with a T2 support person at xtra they told me what the problem is .

The info given to Norpsley is simply wrong. It reflected an earlier theory that has since been proven wrong. The person giving out that info should never have done so as it was only an unproven theory and was subsequently shown to be incorrect.

The right people are working hard on this but it's NOT a simple fault - it's a subtle issue and not just a bit of broken kit which could be replaced.

Regards - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

pasho

72 posts

Master Geek

#311474 25-Mar-2010 23:35

as of tonight at 23:33 Auckland time. ssh/icq do not work at all. takes like 2 minutes to connect and after a few moments connection times out.
Pinging google.com [66.102.7.99] with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 66.102.7.99: bytes=32 time=167ms TTL=53
Reply from 66.102.7.99: bytes=32 time=142ms TTL=53

however torrents/http downloads work flawlessly. used ubuntu to check the speed.

ziph

25 posts

Geek

#311543 26-Mar-2010 10:02

Talkiet:
CrushKill:
[snip]
As for being fixed:

Norpsely: After a lenghty chat with a T2 support person at xtra?they told me what the problem is .

The info given to Norpsley is simply wrong. It reflected an earlier theory that has since been proven wrong. The person giving out that info should never have done so as it was only an unproven theory and was subsequently shown to be incorrect.

The right people are working hard on this but it's NOT a simple fault - it's a subtle issue and not just a bit of broken kit which could be replaced.

Regards - N

So there will be a network status on the web site? Surely this constitutes a fault on the broadband network. Just saying.

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

#311545 26-Mar-2010 10:07

The right people are working hard on this but it's NOT a simple fault - it's a subtle issue and not just a bit of broken kit which could be replaced.

Regards - N

26-3-10 10:07AM
http://www.telecom.co.nz/help/content/0,10709,205875-204491,00.html?link=rdt

"There are no known issues with our services at this time"

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#311552 26-Mar-2010 10:29

Flashcards:

The right people are working hard on this but it's NOT a simple fault - it's a subtle issue and not just a bit of broken kit which could be replaced.

Regards - N

26-3-10 10:07AM
http://www.telecom.co.nz/help/content/0,10709,205875-204491,00.html?link=rdt

"There are no known issues with our services at this time"

I'm trying to be helpful here in the forums in the absence of timely updates to the status pages. If it turns into a beatup, I'll stop posting publicly and just PM people individually if they have specific concerns... I'd prefer to keep posting so that all readers can benefit though.

Your call.

Cheers - Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

#311553 26-Mar-2010 10:32

Talkiet:
Flashcards:

The right people are working hard on this but it's NOT a simple fault - it's a subtle issue and not just a bit of broken kit which could be replaced.

Regards - N

26-3-10 10:07AM
http://www.telecom.co.nz/help/content/0,10709,205875-204491,00.html?link=rdt

"There are no known issues with our services at this time"

I'm trying to be helpful here in the forums in the absence of timely updates to the status pages. If it turns into a beatup, I'll stop posting publicly and just PM people individually if they have specific concerns... I'd prefer to keep posting so that all readers can benefit though.

Your call.

Cheers - Neil G

My point is purely that if there WERE current and detailed updates on that page then you may not HAVE to be answering as many questions about the problems people are having. In addition, if CSR's use that page as their first point of call for possible issues, then no wonder they don't know there is anything wrong. I certainly did not mean my link to a Telecom page to constitute a 'beatup', that's for sure...

Dyson

Shop now for Dyson appliances (affiliate link).

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#311556 26-Mar-2010 10:39

Keep your head down, don't tell anyone anything and hope most customers don't notice is the standard operating procedure for every ISP in NZ.

They are all fairly well stuck in the dark ages communications wise.

System

521 posts

Ultimate Geek

#311583 26-Mar-2010 11:28

Flashcards:
Talkiet:
Flashcards:

The right people are working hard on this but it's NOT a simple fault - it's a subtle issue and not just a bit of broken kit which could be replaced.

Regards - N

26-3-10 10:07AM
http://www.telecom.co.nz/help/content/0,10709,205875-204491,00.html?link=rdt

"There are no known issues with our services at this time"

I'm trying to be helpful here in the forums in the absence of timely updates to the status pages. If it turns into a beatup, I'll stop posting publicly and just PM people individually if they have specific concerns... I'd prefer to keep posting so that all readers can benefit though.

Your call.

Cheers - Neil G

My point is purely that if there WERE current and detailed updates on that page then you may not HAVE to be answering as many questions about the problems people are having. In addition, if CSR's use that page as their first point of call for possible issues, then no wonder they don't know there is anything wrong. I certainly did not mean my link to a Telecom page to constitute a 'beatup', that's for sure...

I think Talkiet's point is that the he dosn't control the status page, so because of the fact that the status page isn't being maintained at this stage for this specific problem he is going out of his way to post information about the problem here, he is doing us a favour right now, just because he works at telecom does not make him responsible to every single issue here, you can go scream at other people but he is trying to help in the way that he can.

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Ragnor

8279 posts

Uber Geek
+1 received by user: 585

Trusted

#311594 26-Mar-2010 11:53

Yes "marketing" are undoubtedly are not interested in letting techs or engineers update website status page.

So here we are reading GZ and GPForums and following some ISP/teco employees on Twitter.

It's a hard life!

boykunk

32 posts

Geek

#311671 26-Mar-2010 16:03

Thanks in advance for all the support telecom employees here.

below is the reply i got from CTS, and so did they really roll out a patch?

"Thank you for emailing Telecom regarding your broadband connection. There was a patch rolled out the evening of 16/03/10 that was aimed to resolve this issues.

Can you please verify its working on your end? I apologise for the inconvenience.

If you have any further queries please don't hesitate to contact our Broadband team on 0800 22 55 98."

CrushKill

140 posts

Master Geek
+1 received by user: 22

#311687 26-Mar-2010 16:48

boykunk: Thanks in advance for all the support telecom employees here.

below is the reply i got from CTS, and so did they really roll out a patch?

"Thank you for emailing Telecom regarding your broadband connection. There was a patch rolled out the evening of 16/03/10 that was aimed to resolve this issues.

Can you please verify its working on your end? I apologise for the inconvenience.

If you have any further queries please don't hesitate to contact our Broadband team on 0800 22 55 98."

Must have rolled straight back out then - things have gone downhill since then.

AliExpress

Shop now on AliExpress (affiliate link).

ArranH

161 posts

Master Geek
+1 received by user: 1

#311693 26-Mar-2010 17:03

boykunk: Thanks in advance for all the support telecom employees here.

below is the reply i got from CTS, and so did they really roll out a patch?

"Thank you for emailing Telecom regarding your broadband connection. There was a patch rolled out the evening of 16/03/10 that was aimed to resolve this issues.

Can you please verify its working on your end? I apologise for the inconvenience.

If you have any further queries please don't hesitate to contact our Broadband team on 0800 22 55 98."

I've made a few service calls to them since then and been told (at times) that problems are still occuring. I think Telecom needs to work on informing their front line staff on issues.

Things have been good for me today though.

boykunk

32 posts

Geek

#311734 26-Mar-2010 20:05

Things have been better today after i received the reply.

Hurray for roll back lol, or maybe not

System

521 posts

Ultimate Geek

#311741 26-Mar-2010 20:36

Things have got worse for me today, download speeds have come to a crawl, i am not getting any more than 15-20 KB/s where as the last few days have been well above that

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

CrushKill

140 posts

Master Geek
+1 received by user: 22

#311742 26-Mar-2010 20:39

I find it has improved slightly - and I emphasize slightly. I can get into Gmail ok. I can even log into online games, but it lags like heck after a short while.

1 | ... | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | ... | 120