Anyone else having issues with spam showing up in the Xtra Webmail inbox?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone else having issues with spam showing up in the Xtra Webmail inbox?

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#2020574 22-May-2018 18:54

They are getting good. Got a survey from New Work again, we use them, but an Equatorial Guinea domain. Got a survey from Westfield, with a westfield.nz domain, so clearly it's real, but it isn't.

Oblivian

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#2020653 22-May-2018 19:38

Me too.

And the hard coded return path is probably Naver again

Geoip the last handoff up to MX.xtra and likely find it's a short term free VPS host

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#2020791 22-May-2018 22:30

Oblivian: Me too.

And the hard coded return path is probably Naver again

Geoip the last handoff up to MX.xtra and likely find it's a short term free VPS host

I stand corrected. All 4 of them accepted from reverse of_SLAI.WIN yet again. The 6am ones this morning were all _cloudreddit.info again. And all from DevCapsule Ltd VPS Services

I'm clearly thinking far too logically for a reputation system with suspect binning based on non matching return-path and 'from' domains..

lisati

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#2020859 23-May-2018 07:08

Er, *cough*, the return-path header can be forged just as easily as the From header. Be that as it may, spammers are stupid (and lazy), thus giving us a clue to help with the filtering.

1101

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#2021734 24-May-2018 11:53

Just how many daily spams are we talking about.

At the very worst , I get only 3 a day, many days no spam coming into my xtra email.
Are some of the extreme spam issues self inflicted ? ie giving out email adress to too many 3rd parties etc or replying/unsubscribing to spam emails ?

lisati

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#2021923 24-May-2018 16:20

I've seen reports on Facebook of 20 or more a day. I'm getting somewhat less than that.

Oblivian

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#2021957 24-May-2018 17:11

Some are most certainly exaggerating.

And no, I'm well aware enough not to give out non disposables and so on. Everyone is reporting the same messages, so unless the large population is also as equally gullible as you are asking :)

Until recently it was almost 1 an hour. Often in bursts of 4-5 within a short period overnight/early AM. I'll take a snapshot of the bin later, I think yesterday yielded 11. 6 So far today. 14 tues, 13 monday

The PR spin on their FB has also changed from 'thats unfortunate, you must be one of few' more toward 'were working all we can please bear with...'

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lisati

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#2022046 24-May-2018 19:24

The PR spin on their FB has also changed from 'thats unfortunate, you must be one of few' more toward 'were working all we can please bear with...'

I'd noticed the change. I also haven't seen so many reference to SMX lately either. Perhaps the thought that there are some behind-the-scenes changes I'm not (yet) aware of, or perhaps that's wishful thinking.

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#2022078 24-May-2018 20:03

Or they realised they were pointing people to them (smx) directly and it finally peeved them off.

Especially if they got hate mail about their claims to fame. I note the managed services area has Xtra as the case study

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We scan both the body and attachments of your inbound and outbound emails, protecting your network from email-bound threats. Our accuracy is industry leading at 99.999%, ensuring clean emails are sent and received.

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#2022156 24-May-2018 22:30

Another slight shift in approach

Get the feeling there is some individual rules or stricter groups you can get dropped into

We can understand the frustration this is causing you. Please send us a private message with the email address and account details and we'll give you a hand.

Please send us a Private Message with your email address and account details and we'll try to slow that down to a trickle for you

But this one threw me

Add an individual filter.. errr

We've got our techs over at xtra working hard on a solution. Give this a shot, as a filter rule may help if you are getting common email addresses or themes. To do this copy the first half of the email address (as they often change the @part) or the common theme, hop into your settings, find "email" expand for filter rules, Add filter rule, add condition and paste in the copied part, add condition, choose from the drop down menu (sorry, no spam the spammers options) and you should see the emails decrease to a trickle. Once a new one comes in, that you haven't got a filter set up for, hit Spam to let our Spam filter know a new one has slipped past it, then set up a new filter rule for it.

lisati

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#2022157 24-May-2018 22:35

I actually had a call from someone from Spark the other day asking me NOT to forward spam to SMX. Didn't stop me doing so, and any replies I get from SMX, including their standard "forward as attachment" autoresponse and other pat replies, get redirected elsewhere.

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#2022162 24-May-2018 22:46

lisati:

I actually had a call from someone from Spark the other day asking me NOT to forward spam to SMX. Didn't stop me doing so, and any replies I get from SMX, including their standard "forward as attachment" autoresponse and other pat replies, get redirected elsewhere.

Heh suspicion all but confirmed then. Safe to say theres likely their own catchall for source routes originating from send.xtra then :P

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#2022305 25-May-2018 10:16

Oblivian:
Email Filtering
We scan both the body and attachments of your inbound and outbound emails, protecting your network from email-bound threats. Our accuracy is industry leading at 99.999%, ensuring clean emails are sent and received.

I suspect xtra simply arnt paying for the Pro level Spam filtering service that SMX would use for its own paying clients (?)
Are the non free, paid Spark Business clients having all these spam issues ?
ie do the sparkbusinessmail users have the same level of spam issues ?

Marking as spam. Move to spam. Pfft, really .
Thats going to do bugger all . At the very best it will only stop this weeks spam. Next week there will be another
round of totally different spam . and so on.
Mark as spam, that just gives us the feeling that we are doing something about it.

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#2022333 25-May-2018 11:11

1101:

I suspect xtra simply arnt paying for the Pro level Spam filtering service that SMX would use for its own paying clients (?)
Are the non free, paid Spark Business clients having all these spam issues ?
ie do the sparkbusinessmail users have the same level of spam issues ?

Marking as spam. Move to spam. Pfft, really .
Thats going to do bugger all . At the very best it will only stop this weeks spam. Next week there will be another
round of totally different spam . and so on.
Mark as spam, that just gives us the feeling that we are doing something about it.

Looking at the comments on FB yes, one of them has business mail an as such more rules ability. He had previously added the slai.win return path variable and knocked most on the head.

Seems they may be getting ahead of it, only one today from 'Amazon Notification'.

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#2022924 26-May-2018 11:58

Now they are getting over zealous.

I was getting Netflix spam using *****@xtra.co.nz so I was marking those as spam via the webserver. But was never receiving spam for my genuine Netflix membership email address.

But now xtra is marking those as spam as well. Hoping the "Not Spam" works. But I would not be surprised if I start receiving spam again for my non genuine email address.

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