Anyone else having issues with spam showing up in the Xtra Webmail inbox?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone else having issues with spam showing up in the Xtra Webmail inbox?

PSlover14

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#218028 23-Jul-2017 15:26

As the title says, is anyone else having issues with spam emails (mainly weird ones for Aldi and iPhone 7 wins) showing up in the inbox section on the Xtra webmail portal thing? I've marked the senders as spam, but new ones with the exact same message keep showing up in my inbox, usually like 10 at a time. Even as I was writing this, another one showed up.

This is getting irritating, since I prefer to use the webmail thing, but the spam filters aren't doing their job.

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#1827614 23-Jul-2017 16:16

report them to SMX

https://smxemail.com/support/#misclassified

i had issues with ones from "apple" saying my account was suspended

report them and they will add them to their filter and they will soon stop

PSlover14

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#1827723 23-Jul-2017 17:16

Should I do that in addition to discussing it with Spark? I've been DMing them on Twitter about it and they said to send examples of the spam to them.

Jase2985

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#1827748 23-Jul-2017 17:58

they will just send them to SMX, spark dont manage the emails SMX do

tdgeek

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#1827759 23-Jul-2017 18:11

How do you mark them as spam?

No issues here though, only use webmail, or iOS

Jase2985

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#1827767 23-Jul-2017 18:19

tdgeek:

How do you mark them as spam?

No issues here though, only use webmail, or iOS

i dont believe there is a way to do that

but i laugh at their 99.999% claim i was getting 300 emails a week and 3-4 were spam

Oblivian

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#1827805 23-Jul-2017 19:04

3 day delayed BNZ phishing got through yesterday. And I'm tired of a man overeas trying to convince me my apple ID is about to expire (dont have one)

Todays BNZ one was to tell me I had 1 message available through internet banking and a link to flyt.it shortener, it wasnt even masked! And since when does a NZ bank have a number like 17 24 56

tdgeek

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#1827815 23-Jul-2017 19:19

Jase2985:

tdgeek:

How do you mark them as spam?

No issues here though, only use webmail, or iOS

i dont believe there is a way to do that

but i laugh at their 99.999% claim i was getting 300 emails a week and 3-4 were spam

I used to get spam. Sunglasses, and so on, no more though. Almost always in the spam folder. Thats good. I still get it but its now filtered. But I also used to get false positives, and I don't get the either, thats my gripe.

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Jase2985

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#1827898 23-Jul-2017 20:13

Oblivian:

3 day delayed BNZ phishing got through yesterday. And I'm tired of a man overeas trying to convince me my apple ID is about to expire (dont have one)

Todays BNZ one was to tell me I had 1 message available through internet banking and a link to flyt.it shortener, it wasnt even masked! And since when does a NZ bank have a number like 17 24 56

mine went from about to expire to its expired last week. havent actually had spam for a little bit

FineWine

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Nurse (R)

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#1828198 24-Jul-2017 10:00

Received this from SMX Support

JUL 24, 2017 | 09:03AM NZST

[name removed] replied:

Hi *******,

Thanks for your email.

You have been provided the wrong contact details by the Geekzone member.

For any Xtra Mail query, please get in touch with Spark via 0800 22 55 98 or visit https://www.spark.co.nz/emailchanges/ for more information.

Regards,
SMX Support

As you can see that is not very helpful as it is about the email changes. In the end I searched within Spark and came up with reportphishing@xtra.co.nz

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Jase2985

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#1828561 24-Jul-2017 17:12

ive had zero issues in the 6 or so times ive reported mail

why would you even mention the thread?

da5id

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#1833529 29-Jul-2017 19:48

I had an email from 'vm@xtra.co.nz' saying I had a voice message from a certain phone number with a .zip file attached. I am assuming this is probably spam?

Spark does not provide such a service, does it?

hio77

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#1833571 29-Jul-2017 21:39

da5id:
I had an email from 'vm@xtra.co.nz' saying I had a voice message from a certain phone number with a .zip file attached. I am assuming this is probably spam?

Spark does not provide such a service, does it?

Nope. It would be a spark address.

Please forward me any further details on this one.

For xtramail, if you drag the email to spam in webmail smx will classify it as spam.
I can't speak for how well this works simply that the process is as such.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

FineWine

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Nurse (R)

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#1833748 30-Jul-2017 15:12

After some email exchanges with Spark Security and Abuse section all has been sorted. I must say though that the help pages & guides were not very helpful, more about that later.

Anyway for others that may have similar problems he is a general guide into how to deal with spam, phishing and any other nasty emails you want to Blacklist and mark as Spam.

1. Log into your Spark extra webmail based account (not your desktop mail program)
2. Highlight the offending email in the email listing in the middle column
3. Click on the BLUE menu hamburger select ‘Blacklist sender’ from the drop down menu
4. Next a small window will pop up to confirm your selection, click “Blacklist’. Now a new smaller window will pop up confirming that this has been completed successfully and will then fade away after a few seconds
5. Now just drag and drop the offending email over to the “Spam’ folder in the left column
6. If however that small confirmation windows says “! The address you are trying to block is already on your blacklist.” Then do the following
7. Click on the BLUE menu hamburger select and select ‘View source' from the drop down menu
8. A new window will open showing lots of alphanumeric characters, we are only interested in the very top line ‘Return-Path: <email address>
9. Highlight the email address between the two arrows < > and copy or write it down. Close that window
10. Click on the white menu hamburger to the far right of the orange menu tool bar and select ‘Settings’
11. Within ‘Settings’ click on the grey arrow next to ‘Email’ in the far left column to expand the list and then select ‘Blacklists’
12. Now in the large column to the right is a list of all your ‘Blacklisted’ addresses. Click on the large blue ‘ADD’ button
13. In the long oblong box that appears paste in or type in the offending email address and press ‘return’ or ‘enter’ on your keyboard.
14. The offending email address has been now been ‘Blacklisted’
15. Select EMAIL far left on the orange menu tool bar to return to all your emails and drag and drop the offending email into your “Spam’ folder

Hope all this was easy to follow

For Spam, phishing and all other suspicious nasty emails DO NOT click on any links especially if they say “LOG IN” here.

Report by forwarding these emails to: securityandabuse@spark.co.nz

In my post correspondence with Spark I pointed out that the “Help” section was not very helpful in this instance. Here is what I said;

I must point out that it took me quite some time to actually find my ‘Blacklist’ initially. There is NO ‘Help?' guides concerning ‘Blacklists’ or ‘Spam’. I slowly trawled through the following: Index & User Guide with no results. I am fairly computer savvy so I was able to find it and figure it all out eventually. Even using my browser “Find” within a page facility did not help.

I know you are trying to use an ‘Intelligent’ help facility but if you are in the ‘Email’ > ‘Blacklist’ area and you click on the “Help’ ? Top right it leads you to 3.3. Customising the Basic Settings. Would it not be better to lead you to instructions concerning Blacklists when it gets written.

There is no search facility for the “Help?” Guides. There should be a ‘Search’ facility to the right on the main ‘Orange’ menu bar which searches all the help & user guides. Also this ’Search’ facility should also be available on all the ‘Help?’ black menu bars far right. I also found the ‘Index’ link accidentally. Would it not be better to have that in the ‘Black' menu bar as well.

This is all something to pass onto SMX or whomever maintains the site. It is just common user friendly design philosophy.

Thanks to ‘Kristina’ & ‘AXL’ of Spark Security and Abuse section and ‘@hio77’ of these forums.

Cheers

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Oblivian

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#1841827 9-Aug-2017 13:19

I'm now due some IRD returns!! Winning.

But only if I head off to a bit.ly URL embedded and confirm my details.

Getting sneaky with the headers now I see. From address use to be blatantly obvious bad but now 'appear' in mail clients starting with legit addresses with a suspended NZ domain REF-xxxxxxx@info.co.nz URL. And even in source view the link looks right, but on mobile hover converts to a bit.ly

Need to wait till I'm on a real client to look further (or if I really am due some money lol)

Oblivian

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#1850033 21-Aug-2017 21:27

Now, I know the human brain is meant to be capable of reading words with 2 letters back to front in each one without noticing. But what the hell..

A3pple

Y8ourz alcc6osunkt5 haqs been reyviewezd1 bry our t6echnicaol supporwt t8e0am.
Youvr A5pplie-ID (xxxxx@xtra.co.nz)ha0su beegn dics9abledx faomrh s4ecurity reaso5nks war7ninge acppea4rsu.p
Wrep weere unable tco reach yaou at the pheo4ne number you pruovifdied to prov3ide a5dtdmimtionqasle iknyf8o6rmatikound.
wce3 haveq disoa8bled yoyur accou8nut tao prrotkeict yoiu,6 t2oe ghua5ranmteede trh2e secuzri3ty ofv ylourp doata,x youfr Apple-bIDr is3abutomqatoicealliyi locksed.
Thec reaskons whaich matym dejavctivuaute your account:
* Yourf bilplivng inform8atio7n h1as ndoet been1 ujpd5axtued0 silnce you jo8ined us.
* An err1orp w0as detecitvedu in1 yoounr4 informatiroknh.

How toc regasc6tcivarte m4ya accounht:

Weej use a tuhird party4 idelntuiqfnicaotion selrvcicqek,kIun t2hma8t ca4se5 youj pzelrform a manufa3lz checkv

Fovllgow7 tthe ijnstrrucztions a5nwd we asmsiszt yo8u in sovlvwinog the pyrobl0ekm9:7

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