Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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521 posts

Ultimate Geek

#315928 7-Apr-2010 21:46

nate:
System: I don't have the packet loss, just massive ping

Not sure what's changed but I'm also getting very high ping (wasn't like this last night):

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:

Reply from 146.171.18.242: bytes=32 time=290ms TTL=121
Reply from 146.171.18.242: bytes=32 time=415ms TTL=121
Reply from 146.171.18.242: bytes=32 time=335ms TTL=121
Reply from 146.171.18.242: bytes=32 time=358ms TTL=121
Reply from 146.171.18.242: bytes=32 time=279ms TTL=121
Reply from 146.171.18.242: bytes=32 time=291ms TTL=121
Reply from 146.171.18.242: bytes=32 time=418ms TTL=121
Reply from 146.171.18.242: bytes=32 time=441ms TTL=121
Reply from 146.171.18.242: bytes=32 time=469ms TTL=121
Reply from 146.171.18.242: bytes=32 time=487ms TTL=121
Reply from 146.171.18.242: bytes=32 time=305ms TTL=121

Ping statistics for 146.171.18.242:
Packets: Sent = 11, Received = 11, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 279ms, Maximum = 487ms, Average = 371ms

For me it has been off and on ever since i got on to this plan

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

gmball

578 posts

Ultimate Geek
+1 received by user: 302

#315937 7-Apr-2010 21:55

Reading thru this thread, reminds me of 'Go Large' round 2.

I stuck with 'Go Large' offered by Telecom, after the users 'who wanted fast speeds all the time' eventually left the plan, I got pretty decent performance.

With comments in this forum of deadlines, and leaving to other providers, this is definitely turning into 'Go Large - Round 2'.

Will be interesting to see as users abandon Big Time, I think we will start to see speeds pickup to 'Go Large' levels.

What I find interesting, in posts on geekzone, and gpforums of users frequently downloading several hundred GB's per month (several comments of +3TB), Linux Distro's etc, no surprise that the speeds are exceptionally slow.

If only Big Time users would download what they need, and want, rather than just downloading for the sake of bragging on how much they have downloaded this month!

I guess its to be expected, and would happen to any provider who released a 'unlimited plan'.

DravidDavid

1907 posts

Uber Geek
+1 received by user: 305

#315955 7-Apr-2010 22:30

How could it be possible to hit 3000GB on BigTime in one month...On BigTime. The most I have ever downloaded is 190GB. I usually do 50 to 70 every month.

BigTime reminds me of that Vector ad. With the hose connected to the straw, lol. I can't switch plans or providers. I think I will complain in the morning and see where I get...Just to replenish hope and patience.

Maybe we will strike gold and something magical will happen tomorrow.

System

521 posts

Ultimate Geek

#315961 7-Apr-2010 22:38

DravidDavid: How could it be possible to hit 3000GB on BigTime in one month...On BigTime. The most I have ever downloaded is 190GB. I usually do 50 to 70 every month.

BigTime reminds me of that Vector ad. With the hose connected to the straw, lol. I can't switch plans or providers. I think I will complain in the morning and see where I get...Just to replenish hope and patience.

Maybe we will strike gold and something magical will happen tomorrow.

Hahaha i like your optimism, don't think its going to happen though

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

boykunk

32 posts

Geek

#315964 7-Apr-2010 22:43

this is really getting out of line. everything went from bad to worse in one day....and it appears to slow down at 210.55.202.49
and ping telecom.co.nz jumps from normal <10ms to >50ms-100ms (i have interleave off)

Tracing route to telecom.co.nz [146.171.18.242]
over a maximum of 30 hops:

1     2 ms     1 ms     1 ms 192.168.1.1
2     9 ms     9 ms     8 ms 210.55.69.192
3     *        *        *     Request timed out.
4     8 ms     7 ms     7 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
5    40 ms    32 ms    46 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
6    13 ms     9 ms    23 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
7    56 ms    57 ms    55 ms 146.171.18.210
8    48 ms    42 ms    36 ms 146.171.18.242

Trace complete.

DravidDavid

1907 posts

Uber Geek
+1 received by user: 305

#315966 7-Apr-2010 22:44

System:
DravidDavid: How could it be possible to hit 3000GB on BigTime in one month...On BigTime. The most I have ever downloaded is 190GB. I usually do 50 to 70 every month.

BigTime reminds me of that Vector ad. With the hose connected to the straw, lol. I can't switch plans or providers. I think I will complain in the morning and see where I get...Just to replenish hope and patience.

Maybe we will strike gold and something magical will happen tomorrow.

Hahaha i like your optimism, don't think its going to happen though

I've run out of pretty much everything else except for optimisim. I really hope doozy or Talkiet posts with a miraculous discovery and/or solves all our problems. Even a time machine would be good.

Set the clock back to three weeks ago.

New World

Shop on-line at New World now for your groceries (affiliate link).

mattk

255 posts

Ultimate Geek
+1 received by user: 1

#315982 7-Apr-2010 23:04

Here's an interesting one - trying to download a pdf of the manual for my car stereo - around 6mb, it'd download the first part quick as and then the remaining third it repeatedly timed out, it done this around 4-5 times before I could get it downloaded. sucks man! Also can't get into steam. I've used tcpview to find the server it's accessing when it starts up and here's the ping/tracerts if they mean anything to anyone:

C:\Users\matt>ping valve-12.cust.sjc.llnw.net

Pinging valve-12.cust.sjc.llnw.net [69.28.151.28] with 32 bytes of data:
Reply from 69.28.151.28: bytes=32 time=168ms TTL=118
Reply from 69.28.151.28: bytes=32 time=166ms TTL=118
Reply from 69.28.151.28: bytes=32 time=168ms TTL=118
Reply from 69.28.151.28: bytes=32 time=170ms TTL=118

Ping statistics for 69.28.151.28:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 166ms, Maximum = 170ms, Average = 168ms

C:\Users\matt>tracert valve-12.cust.sjc.llnw.net

Tracing route to valve-12.cust.sjc.llnw.net [69.28.151.28]
over a maximum of 30 hops:

1    98 ms    99 ms    99 ms dsldevice.lan [192.168.1.254]
2    10 ms    11 ms     9 ms 210.55.69.136
3     *        *        *     Request timed out.
4     9 ms     9 ms    10 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.2
21]
5     9 ms    10 ms     9 ms 122.56.127.90
6     9 ms    10 ms     9 ms xe2-0-0-2.akbr4.global-gateway.net.nz [202.50.23
2.9]
7    10 ms    10 ms    10 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.3
7]
8   150 ms   134 ms   138 ms so6-1-1.labr5.global-gateway.net.nz [122.56.127.
62]
9   135 ms   135 ms   135 ms so1-0-1.lebr6.global-gateway.net.nz [202.50.232.
174]
10   157 ms   138 ms   135 ms ge2-7.fr1.lax.llnw.net [206.223.123.123]
11   171 ms   168 ms   173 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
12   168 ms   243 ms   174 ms valve-12.cust.sjc.llnw.net [69.28.151.28]

Trace complete.

C:\Users\matt>

crazed

484 posts

Ultimate Geek
+1 received by user: 26

Trusted

#316035 8-Apr-2010 08:35

mattk: Here's an interesting one - trying to download a pdf of the manual for my car stereo - around 6mb, it'd download the first part quick as and then the remaining third it repeatedly timed out, it done this around 4-5 times before I could get it downloaded. sucks man! Also can't get into steam. I've used tcpview to find the server it's accessing when it starts up and here's the ping/tracerts if they mean anything to anyone:

SNIP!

Yes I'm getting the same, Downloading driver files, I get the first 2Mb at about 6.5kb/s, then the rest times out! the file is only 8Mb in size lol

CraZeD,
Your friendly Southern Geeky Fellow :P

System

521 posts

Ultimate Geek

#316040 8-Apr-2010 09:02

I noticed the shaping now comes off at 9am again

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

mattk

255 posts

Ultimate Geek
+1 received by user: 1

#316043 8-Apr-2010 09:10

Yes I'm getting the same, Downloading driver files, I get the first 2Mb at about 6.5kb/s, then the rest times out! the file is only 8Mb in size lol

Maybe bigtime has unlimited speed/quota providing filesize is < 2MB? I've heard of isp's (comcast in the US) doing similar things so speedtests look amazing but reality is somewhat toned back!

System

521 posts

Ultimate Geek

#316156 8-Apr-2010 12:02

mattk:

Yes I'm getting the same, Downloading driver files, I get the first 2Mb at about 6.5kb/s, then the rest times out! the file is only 8Mb in size lol

Maybe bigtime has unlimited speed/quota providing filesize is < 2MB? I've heard of isp's (comcast in the US) doing similar things so speedtests look amazing but reality is somewhat toned back!

That certainly isn't the case for me

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.