Anyone else having issues with spam showing up in the Xtra Webmail inbox?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone else having issues with spam showing up in the Xtra Webmail inbox?

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#2022964 26-May-2018 13:22

FineWine:

Now they are getting over zealous.

I was getting Netflix spam using *****@xtra.co.nz so I was marking those as spam via the webserver. But was never receiving spam for my genuine Netflix membership email address.

But now xtra is marking those as spam as well. Hoping the "Not Spam" works. But I would not be surprised if I start receiving spam again for my non genuine email address.

You cann't win.

How do you know that? IIRC we dont see what they filtered, so we dont see false positives

GEOMAX

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#2023057 26-May-2018 17:13

check my post. I believe it is now fixed?

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#2023058 26-May-2018 17:17

tdgeek:

FineWine:

Now they are getting over zealous.

I was getting Netflix spam using *****@xtra.co.nz so I was marking those as spam via the webserver. But was never receiving spam for my genuine Netflix membership email address.

But now xtra is marking those as spam as well. Hoping the "Not Spam" works. But I would not be surprised if I start receiving spam again for my non genuine email address.

You cann't win.

How do you know that? IIRC we dont see what they filtered, so we dont see false positives

Just as I predicted. I am now again receiving Netflix spam addressed to my NON registered Netflix address. They have an address of: k Sveta Troica Block 321 Ap 52, 1309, sofia, Bulgaria. in the footer.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Oblivian

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#2023059 26-May-2018 17:19

Just as I predicted. I am now again receiving Netflix spam addressed to my NON registered Netflix address. They have an address of: k Sveta Troica Block 321 Ap 52, 1309, sofia, Bulgaria. in the footer.

We're assuming you are seeing this in an email client spam bin? As the system that xtra uses doesn't appear to classify spam, it just doesn't deliver it. Hence all the complaints about mail not showing up at all. In which case the client is doing the job for you. Only way to confirm is use the webmail for a week or so only

Oblivian

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#2023061 26-May-2018 17:21

GEOMAX:

check my post. I believe it is now fixed?

Nope.

I've had 2 today.

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#2023062 26-May-2018 17:21

GEOMAX:

check my post. I believe it is now fixed?

Thanks GEOMAX. We shall wait and see. I was wondering why I hadn't recieved any genuine notifications from Netflix, they were all going into my spam folder automatically. I unspam them and I start getting spam again.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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#2023064 26-May-2018 17:26

Oblivian:

Just as I predicted. I am now again receiving Netflix spam addressed to my NON registered Netflix address. They have an address of: k Sveta Troica Block 321 Ap 52, 1309, sofia, Bulgaria. in the footer.

We're assuming you are seeing this in an email client spam bin? As the system that xtra uses doesn't appear to classify spam, it just doesn't deliver it. Hence all the complaints about mail not showing up at all. In which case the client is doing the job for you. Only way to confirm is use the webmail for a week or so only

Nope. This was occurring in my webmail.xtra.co.nz on my genuine Netflix address and they are/were going into that spam folder automatically. They were not even reaching my desktop macOS email client.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

tdgeek

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#2023084 26-May-2018 18:45

GEOMAX:

check my post. I believe it is now fixed?

Ok, I now have many spam in my webmail spam folder. The spam folder has never worked till now, as SMX filter it ALL. Good. A LOT is not spam but there is no Not Spam option. Do I just move to Inbox?

GEOMAX

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#2023091 26-May-2018 19:00

have a read at my post

https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=236170

tdgeek

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#2023101 26-May-2018 19:03

GEOMAX:

have a read at my post

https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=236170

Read that, no help, where is the Not Spam button?

GEOMAX

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#2023109 26-May-2018 19:17

if the item is in your webmail spam folder click on the hamburger and select not spam.

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#2023112 26-May-2018 19:26

GEOMAX:

if the item is in your webmail spam folder click on the hamburger and select not spam.

I dont see Not Spam . I chose an email from our High School so to be 100% sure its not spam.

GEOMAX

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#2023115 26-May-2018 19:35

are you definitely in your webmail and not in a PC client like outlook or mobile email?

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#2023117 26-May-2018 19:37

tdgeek:

GEOMAX:

if the item is in your webmail spam folder click on the hamburger and select not spam.

I dont see Not Spam . I chose an email from our High School so to be 100% sure its not spam.

Click on the listed email in your spam folder so it is high-lighted. Now in the mini menu bar that begins with the word 'Compose' you will see a "Thumbs Up" icon, click on that. That title box will say "Not Spam". When you do click on the Thumbs Up icon that email will automatically move to your Inbox.

Cheers

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Oblivian

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#2023468 27-May-2018 17:28

Narp

Received: from slai.win ([185.116.237.136]) by mx.xtra.co.nz with ESMTP

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