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clinty

1183 posts

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#115480 26-Mar-2013 21:00
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Hi,

Have an interesting one here.

Was just onsite with a client who has one of the new PACE V5542 modems from Telecom/Xtra. Looks like it will handle all connections types a la Fritzbox and seems to have a good wireless modem. Interface isn't bad.

Background:

This is a brand new building and cabling, client has just purchased three new PCs/Laptops.
Client runs Line of Business app that is based around MS SQL Express, running from one of the machines which has a static IP (192.168.1.100)

But......

When plugged into the Pace modem the ODBC connection from any of the other PC's to the "server"  fails.

I tried to ping the "server" machine using its netbios name "Reception" and ping returned the Pace's IP address not the pc address.

Swapped out for a test modem and all works fine
Use the IP address instead of the netbios name in ODBC and all works fine

The only other factor is that their internet is currently down ( phone lines only came on-line late this afternoon)

So it looks like the Pace is returning its IP for any DNS queries. Now this may be due to the internet being down (will post update when internet is up) but was wondering if anyone else had struck this issue? Is this by design?

If this is standard practice for this unit then i can see a lot of problems in the future

I also turned off all UPnP, media sharing etc just incase this was it. 

Please no suggestions for replacement modems, am aware of most of them but would like to resolve this particular issue without selling the client another unit unless absolutely necessary :)

Cheers
Clint


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LennonNZ
2459 posts

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  #793401 4-Apr-2013 19:14
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It is the search domain which the router gives out via DHCP

if you look up something which does not exist your computer will add the search domain on the end and try that as well.

ie somethingwhichdoestexist.com (doesn't exist)
ok.. lets try
somethingwhichdoesntexist.com.gateway.pace.net
which is
64.99.80.30

pace.net have a *.pace.net A 64.99.80.30

as pace.net doesn't look like it belongs to pace (the people who make routers) but to a free email account system i see it as a problem.

maybe it should be changed as pace.net can easily stuff people's browsing up very easily and make lots of $$

The router doesn't know about netbios names I presume so it will try netbiosname.gateway.pace.net and go to that ip address.

how to fix? there might be something in the router someplace.. Hard code your DNS Servers into all your machine instead of packing them up via DHCP? Get telecom to remove the search domain being send via DHCP?

I've noticed a number of routers do similar thing but with the search domains which they give out.. don't exist :-)






jfrance
18 posts

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  #1073081 24-Jun-2014 08:47
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Hi, I updated my Pace router yesterday with the latest firmware (B41005-TNZ8-92594), and can confirm it has resolved the "DNS lookups routing to external IP" issue described above.

For months our business has been suffering major 'hanging' and crashes with its core business management software.  We could never pin point and spent hours with the software vendor, IT and Telecom to no avail.  Unfortunately we couldn't narrow it down to the Pace router as the problem occurred at about the same time as we replaced a faulty switch, the router, re-organised the office layout, installed a new server, replaced our XP PCs and accepted an upgrade of the business software...

Telecom Tier 2/3 didn't offer a firmware upgrade and all their 'tests' came out fine.

Our software vendor and ourselves spent hundreds of hours trying to sort this out, and it's cost our business significant loss of productivity through downtime.  Pretty sure Telecom won't respond to this...

Anyway, long story short... install the the new firmware and your DNS issue should disappear!

Thanks Geekzone
Cheers

jfrance
18 posts

Geek


  #1083983 8-Jul-2014 11:07
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UPDATE:  I don't recommend updating the firmware on this router to TNZ8.  
While it fixed our problem of external DNS lookup causing delays/hanging, and it worked well in all other aspects for a few days, it suddenly became extremely unstable.  All PCs of the network began to hang with any internal/external network requests, printers went offline and wouldn't recover etc etc.  While rebooting the network and router would recover the network, this was only for a short time and then it would keel over again. Full reset of router etc had no improvement.  
We replaced the router and the problem has not reoccurred.

As others have already suggested, the best place for the Telecom Pace router is the rubbish bin.  

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