Just spent the last few hours trying to get a prepay  account topped up for an ipad micro sim. For some reason my previous password no longer works(I had it saved in lastpass so should have been correct) . So I tried to get it reset, but it sends this via txt, which an ipad can't recieve. So I phoned them, and they didn't know what I could do. 
I can connect to the telecom account page from the ipad as it automatically logs in. However when you try to top it up, via the 'top up' button, it needs my username and login, which it won't accept. If I try it from a computer, the same thing happens. I was told by the support staff that it is just a flaw with the system with ipads, even though it was sold as being ipad compatible to me.
 They thing is I also want to use the my telecom app, so I can see usageage/top up etc., and that also doesn't work, as it needs to send a verifiaction text. However they said it should just log me in automatically too, and shouldn't need any authorisation, if I connect to it over 3 G.
They said I would need a telecom phone to put the sim into, so I could receive the text messages. I just wonder why this couldn't be emailed instead. I don't have a telecom compatible phone to do this anyway. They said I may have to go into a telecom store to get it resolved. But you would think that I could just tell them the new password over the phone, and they could change it for me.  It just seems so primitive compared to teh other providers. Anyway to cut a long story short, I still haven't been able to topup the account, and am no further on. I will need to phone them back tomorrow when I have some more time, unless someone has some ideas of how it can be done.