A Telecom salesman managed to sell an internet modem to my father in law who is certified with dementia in a rest home. He does not have a computer and has never owned one or knows how to operate one. A few months ago Sky tried to sell Soho channel to him in the rest home. Both agencies know his daughter has power of attorney (EPA) over his affairs as he is not legally competent to make these kind of financial transactions. He did not understand what the phone call was about thinking it was from his dentist.

Neither company has apologised though we have asked them to contact us. The Telecom modem was confusingly addressed to his rest home room as well as our address. Salesmen should stop trying to sell services to rest home residents and should not contact anyone with an EPA.

I have returned the Telecom modem and hope that this kind of sales call stops or otherwise we may need to cancel his phone to protect him from these calls.