I had a technician visit about 24 hours ago upgrading my ADSL to VDSL, but now I'm still without Internet (DSL signal is up and stats reasonable).

I have spent about 6 hours in total waiting on phone and talking to Telecom since then, every time I was given a different reason, a different deadline and a new hope, and as you can imagine, followed by a new disappointment and another phone call.

Now I was just told to wait for another day. Is VDSL provisioning really that hard?? Why should a paying customer get transferred among Telecom teams and get told different things - inter-team communication and cooperation is a minimum requirement for an enterprise.

Tried to file a complaint but their web form always produced an error 404...

Any suggestions other than to wait and wait? I'm now transferring my work to my own customers on 3G and watching my pocket burning holes...