I have been a long time telecom customer. Recently i wanted to sign up on the new vdsl plan, i am willing to sign up for 12 months or 24 months. It doesnt really matter as i have been with them for a long time, but telecom would still charge their exsiting customer for installation fee. Ok fine you dont look after old customer. I got fed up with it. I signed up with vodafone for 12 months, they gave me free wireless modem free oinstallation and i pay 115 dollars per month. And i can call my assigned 5 mobiles for free. Another thumb up for vodafone! The sad thing about telecom is i took time to write to them to ask for free installation and willing to sign up for 12 months like a new customer. They just replied like thank you blah blah blah but it doesnt work like that. Fine bye bye telecom. Another 115 per month is gone from your revenue tank.