How long would you typically expect a route change request to get processed?

I submitted a ticket 9 days ago about the good route (130ms) to login.worldoftanks.asia, changing to the not so good route (180ms).
Yesterday, it went downhill even further to the bad route (230ms).

I have been running WTFast since I noticed the initial route change, and it has managed to keep a stable ping of ~130ms, indicating that the good route must be out there somewhere.

When I was with TCL/Vodafone, this type of request would typically take less than 1 day. So, what's up?