Curious to know people's thoughts on this situation.

I arrive at my parents house yesterday and the WiFi SSID and password have changed. The SSID has reverted to the factory default, and when I log into the router the administration password has also reverted to stock. Check devices that have logged on and lo and behold my nieces iPod has been logged onto to the network, along with a bunch of other devices whose names are friends of hers (you have to love the vanity). Call Telecom and she phoned them and asked for a new WiFi password in August. They obliged. She is not authorized to do this, and the account holder did not authorise this.

Honestly I'm flabbergasted that this could happen. Not only did they allow someone access who was excluded from accessing the network *by design*, in doing so they made the network incredibly vulnerable by returning the routers administration password to the factory default.

This strikes me as completely unacceptable. Any different takes?

Oh, should mention that during my call they made no attempt to verify that I was entitled to be given information on the account either...