Hi all,

For the last few months, I've been getting 1.0Mpbs to a maximum of 1.8Mbps.

The issue is, I am supposed to be getting 17Mbps (max), being on an ADSL2+ connection. I am located 100m away from the cabinet housing my individual connection.

Fed up, I decided to move the router to the main hallway (where I am about a metre away from the router). I got an increase in D/L speed from 1.8 to 2-3.0 Mpbs, though it now varies between two and three, never more than three. I then decided to buy an 802.11ac router today, as my previous one, though ADSL2+ compliant was about 9 years old. The ac one ended up slowing me right down. (Think 0.8 Mbps) So, I went and bought a Spark modem.

As I did before with the ac modem, I attempted to download some large files (in the order of 2GB), to check the D/L speed.

It was still the same as before, with the same speed of 2-3Mbps.

I have never, in the six years since rejoining Spark (2009), ever attained double digit Mbps (i.e. 10.0+). I am in Central Auckland.

I did, once I setup the Spark router, I ran a Spark speedtest, getting between 13 and 14 Mbps. This was slightly higher when connected by RJ-45 to the router, and again, slightly slower, when run via wifi (Yes, I do understand why it will be slower).

I have been on the phone (spent hours waiting) to Spark all day, and they wanted me to run a speedtest, but due to the ac modem having (back then) degraded the connection so much, the speedtest didn't even load.

The thing is, I consider the Spark test misleading, as it says I have 13-14 Mbps D/L, but I fail to understand why I (still) only get 3.0 Mbps, even with the Spark modem. I am worried that the helpdesk will take a look at it, say "all is fine", and then consider it closed (hence the "misleading" part). I have been told by the helpdesk my line is physically OK.

The router specs are as follows:

Manufacturer: Huawei
Model: HG630b

Could someone from Spark who occasionally pops their head in, please help out?

That would be much appreciated.

VIRIDIAN