We have recently upgraded out two UFB business plans to the 200/200 unlimited plans, however the changes do not appear to be correct.

On one connection we are correctly getting 200Mbps, but the usage meter says we are on a 500GB plan, and we are getting usage alert emails.

The other connection, the usage meter says we are on the 100/100 with a 200GB limit, speed tests report a 100Mbps connection.

When I talk to Spark they insist that both connections have been put on the 200/200 unlimited plans, and the back and forth is getting frustrating.

Is there a clever Spark person here who can look at these connection for me if I PM the connection details? In the past I have had more success from dealing with Spark employees on this forum than by calling them.

Thanks in advance.