Had Vdsl installed by a technican on Monday morning which went for about 15 minutes before completing dying! Hours of frustrating phone calls to spark including over an hour on hold before getting the runaround from department to department then being put on hold again for another period of time before getting disconnected completely. Ringing back resulted in 50 minute wait plus the runaround again. Many excuses and false promises of technicians coming to fix the exchange due to wrong profiles to wrong ports, faulty wiring, blaming chorus...chorus blaming spark etc. Then promises of tickets being escalated with more techies booked. Then all of sudden tickets are cancelled. No communication! More phones calls to Spark...more lies! Phone calls to chorus they couldn't help. Thursday tomorrow and still No Internet! !!!! They have until 12:00pm tomorrow to fix this poor customer service or they lose our business! !!

Note: This is a watered down version of events...if I told the full story it would be unbelievable! !!!