It has been 3 weeks (since the 13th of October) since we've put the order in (upgrade from fibre 30 to 200). Everytime I call in, I have to start from scratch as if there are no real notes on my order at all apart from that it's still in progress, but apparently UltraFastFibre has already updated our cabinet for fibre 200 a while ago when the rep called them. Since then, I've been thrown between 3 different departments and they even confirmed I was still on 30/10. All they could tell us was that "you are still on fibre 30 and we will call you when it's upgraded", sadly this has been the response from every rep and 3 weeks later, nothing has been done.

I'm not sure what the time frame is for plan upgrades/downgrades, I've had a rep tell me it can take between 24-48 days because I'm getting very close to that threshold apparently.

Simon (WheelBarrow01) was kind enough to look into it last week, but I haven't heard back.

Would definitely appreciate some help.

Many thanks.