Fibre available but can't order?

Forums › Spark New Zealand (including Skinny and BigPipe) › Fibre available but can't order?

Wills1

710 posts

Ultimate Geek
+1 received by user: 17

#185271 16-Nov-2015 16:25

Hi there,

My address went live on the checker on chorus.co.nz today for UFB. I've called spark to arrange the order, but they can't process an order, as their system says its not available. I asked the CSR to check the chorus website, which she did and confirmed it is available. But still won't process an order.

How long does it take spark to update their system with realtime information?

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Wheelbarrow01

1784 posts

Uber Geek
+1 received by user: 2638

Trusted

Chorus

#1430267 18-Nov-2015 11:35

The OP's address issue has now been fixed and we look forward to him contacting us again to place his order. Our apologies that it took longer than expected to resolve the issue.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#1430495 18-Nov-2015 16:27

Ok, have dug deep enough to get the real answers on this.

Our older systems had full integration with the old Chorus ordering system that would tell us if Fibre was available at a location.
Chorus have now stopped updating Fibre inventory in that system, so we can't use that any more. And they do not have a replacement one yet. That do have a manual web portal which does provide this information, but you cannot automate into it.
Therefore in the interim we take a regular data feed from them to update our inventory - and in this instanced it hadn't been updated, and hence why we were saying that Fibre wasn't available here.

So yes, in theory it can take a few days between Fibre being available from Chorus, and our systems getting updated. And of course I'm sure there are instances where for whatever reason we don't get the update from Chorus for a particular address for whatever reason.

If anyone strikes this again in the future, give us a call. Any issues, you can PM me or Wheelbarrow01.

My views are my own, and may not necessarily represent those of my employer.