Epic Hold times....

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Forums › Spark New Zealand (including Skinny and BigPipe) › Epic Hold times....

antoniosk

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#189217 21-Dec-2015 09:10

I don't normally call Spark... not a customer. But on this occasion I have to because of some charges on mum's bill... so far the call centre queues for BILL help are awesome:

Yesterday Sunday 2pm - 95 mins
Monday Morning - 905am - 220 mins

Again - not a sale, just a bill enquiry.

Wow... just wow....

________

Antoniosk

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NonprayingMantis

6434 posts

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#1454205 21-Dec-2015 09:17

for bill enquiry, presumably it's not crucial to get an instant response? (i.e. if you got an answer a day or two later it wouldn't be a big deal)

If so, why bother calling and wasting your time on hold?
Just send an email and then go play video games or whatever until you get an answer in the next few days.

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