Cannot order fibre connection (availability

Hi @Kirdog,

@cbrpilot asked me to look into your fibre ordering problems and sent me your address details. I can advise that the issue you are having is due to your address itself. The street number you gave us (48B) is not a legally valid street address and it does not appear on the Auckland Council rating database - what this means is that it is not recognised as able to have fibre, because all fibre installations MUST have the correct legal address record which is verifiable by a valid Lot & DP number.

Because the street number 48B is not in the Auckland Council database, it is also not in the Spark address database. The only way to have it added is for us to ask our address management team to create it, however they cannot do this without a valid Lot & DP number being supplied. I called Auckland Council and queried your address. They advised me the plot of land your address sits on has one building split into 4 legal dwellings with two street frontages. Two of the units are accessed off the other street, and two units are accessed from your street. The two street numbers for your street are 48 and 48A - Auckland Council advises there is no 48B. Google streetview only shows 2 letterboxes which tends to back this up. It is possible that one of the existing units (48 or 48A) may have been split in two to create the unit you live in, but if so, this has possibly been done without Auckland Council's knowledge or consent. If you are renting, I strongly suggest you contact your landlord and ask if your dwelling is permitted, and if so, ask them to supply you with the LOT & DP number from their rates bill. If you own your unit, you can view your Lot & DP number on your own rates bill, and can send me a private message with those details so I can investigate further. I am hoping there is just a mix up, and that your actual unit is 18 or 48A (it could be just the letterbox numbering which is wrong).

The above is just your first problem unfortunately.....

The second issue is that I checked all 4 valid unit numbers of your building for fibre availability in the Chorus ordering tool, and they all show that fibre consent for your entire building has been declined. This means that the owner of at least one unit in your building has refused to allow Chorus to install fibre services anywhere in the building. This must be overturned before Chorus can do anything. The only way to do this is to convince the owner who said no to change their mind.

So in summary, the only way you will ever be able to have fibre installed is to ensure your unit is legal (and has the necessary Lot & DP number) and then secondly, the consent issue for the entire building will need to be resolved. Neither of these are easy tasks, but certainly not impossible. I am happy for you to message me directly if you need further clarification.

[EDIT: In regards to your static IP, none of our current residential fibre plans include a free static IP address - they are $15 per month. If you are on one of our selected old ADSL plans which came with a free static IP, you can carry the static IP over to your new fibre connection, but it will no longer be free. You may need to factor this in]

Thanks,

Simon

Digital Implementation Lead

Spark Broadband Provisioning

Kirdog

Wheelbarrow01