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PaulBags

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#198941 29-Jul-2016 01:51
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Planned outages for the next 6 weeks, between 1am & 6am "for no more than 30min" - been down in New Brighton (edit no PPP authentication) for coming up 40min. http://www.spark.co.nz/help/servicealert/broadbandservicealert

These things happen, might have been nice to be told though :/.

Edit: down for roughly an hour and counting.

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BarTender
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  #1600433 29-Jul-2016 06:19
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Software updates on a best efforts service after midnight for about an hour rolling across the country. If you wanted a SLA and notification there are plenty of business services that offer it but I suspect the service may be a little more expensive.
And in regards to sending a email to impacted customers do you know how many calls into the help desk that would cause "do I need to reboot my router". Easier to just do it as there are very few who will actually notice.

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