Hello everyone,

Recently I've signed up for a fibre connection with spark, but on the phone they told me it will be a couple weeks before they are able to send a technician over. In the meantime they have signed me up with a temporary ADSL connection. 2 days ago I received a text from their technician saying that the connection was up and running, and yet when I plug my modem in and attempt to connect I cannot. I have called them multiple times and gone through the same process, checking the modem, restarting, etc.. They are insisting it is not a problem on their end, however I find it hard to believe. Now they want to charge me $140 for a tchnician to come out and check the connection when I have a strong suspicion the problem is on their end. Has anyone else experienced something like this?

A couple things to note:

1) On my spark page I cannot see my plan details, and when I asked the spark rep on the phone they said they didn't know why that was the case

2) I am using the HG659b modem they sent me, the modem lights are displaying as if the Internet is working, which seems to confuse the spark reps.

3) The spark rep asked me to turn off the modem, and when I did she said that the Internet connection was still active. Could this be an issue with a previous tenants Internet still being active? I moved into this place a week ago.

Thanks in advance.