Way to go Skinny - how NOT to treat two new customers.

The free data weekends apply for new customers who activate their SIM from 1 November 2016. (https://www.skinny.co.nz/skinny-terms/#promo_terms)

My wife and I did not know about this offer until after 1/11 (apparentley it was posted to the Skinny website on 1/11 and not before).

We ordered two Skinny SIM's by post with the intention of not using them until 4/11 which is when our Spark combos ran out and whereupon we would  port our existing numbers over to Skinny.

However the Skinny SIMs arrived by courier on 31 October and the instructions said to insert SIM and activate as soon as your receive them (I assumed for some sort of security of delivery reasons). So technically we activated the SIM's on 31/10, but then we took them straight out of our phones. We did not use the Skinny SIM's, Skinny services or set up our Skinny accounts until 4/11, around the time we ported our numbers from Spark.

While the Customer Service lady at Skinny could see how this was unfair to us, she advised the the Support team who she referred it to said there was nothing they could do as we did not meet the conditions.

How about that for a way to satisfy new customers. We were not told about the new offer, nor were we advised to delay activating the SIMs, nor was there anything on the Skinny website until 1/11 - apparentley.

The absurdity of all this was not lost on the CS rep when I said to her I could have Skinny send 2 more SIM's for $4 and when the current combo runs out I will activate the new SIMs, create new accounts, port our numbers (again) to the new Sims and Volia! we will have free data weekends for 3 months.