Hi all,

So it seems that for the past few weeks we have been hearing reports from others that occasionally they cannot call our fibre landline. They either get a message that the number is currently not in service, or in the case of what happened this morning, not in service tones.

A few weeks ago, I called Spark support, who had a look and basically concluded that there looked to be nothing wrong on their end, and therefore it must be the problem of other providers (the calls I knew about then were from 2degrees and vodafone mobiles).

Mum tried calling in from another (spark) landline this morning, and all she got were the 'not in service/ nonexistent' pips.

The fibre landline has been rock solid for us until the past month or two. The one thing that has changed in the similar time frame was the removal of the copper homeline plan that had been sitting on our account (that should have been removed at the switchover to fibre landline). This may just be a coincidence however.

If anyone has any ideas, or is able to help, it would be much appreciated. The fact that it is intermittent is very fustrating, and it only seems to affect some numbers calling in.

Thank you