I thought I'd share a bad experience I just had with Spark support online chat.

My parents were phoned by Spark and explained that their landline service will soon be being switched off and they will be sent a new modem for a wireless phone solution.

My parents agreed but because they are not very technical, called me to make sure it would work with their existing setup  (their computers are networked with LAN cables).

I thought I'd chat with Spark to find out about the solution they are switching to but because I'm not an account holder they said they couldn't help me.  I reiterated that I was not asking for any account information or to make any changes, but again they couldn't help until I was an authority on the accounts.

2 points to this post:

Can anyone help explain the technology that Spark are sending out.  Our current set up is a 4 port switch plugged in to an old telecom modem.  Will this setup still work with the new modem they're sending to plug their phone into?

And Spark - try to be a little more helpful?

Chers