Having a hellish time getting any reposnse / decent resposnse on a ticket.  Finally got someone on the hook via chat after 7.5 hours but am jsut getting stupid answers off a list. E.G You have good line signal , we can see you getting signal but no authentication. Why don't you change jacks. Or - you have the wrong settings, despite it intermittently reconnecting again.

Sent email via GZ for help but no reply. Any other ways to actually hammer through a solution with someone? If it's not working tomorrow it will be the second day a client is without connections.

Second question: do any ISP's offer SLA support? I'm sick of this best efforts and complete failure to meet set expectations.