Almost a week ago I re-signed a 12 month contract with Spark. Got the Netflix deal and a good deal on the Fibre Max plan. Order was put through and the job appeared in my Spark account. I was told that it would take a day or 2 for the changes to go through.

After this everything went downhill. 2 days later the job still appeared as Submitted in the Fiber Order Tracker. I contacted Spark and was told that there was an error with the order and that it would have to be submitted again. The order then showed Pending Cancel in the Fiber Order Tracker and apparently the new order cannot be submitted until the Pending Cancel order is removed, which they cannot do as apparently it has "glitched" and cannot be removed and that is where it still sits today. Support has been great but there appears to be a distinct lack of communication between the different departments to rectify this issue.

I have been with Spark on and off for over 10 years and this is not the first time Spark has dropped the ball with me (they once lost my landline number for 3 weeks due to a "glitch") and probably won't be the last but they need to definitely up their game in a lot of areas like Support as having queue times of an hour or more is frustrating even with their call back service.  They have deteriorated significantly since I first joined them.

Mark